Best Western Eau Claire South

BED BUGS!!!! See picture. We came in and got a double queen. When we went upstairs the door was wide open with the deadbolt shut. So we decided to get another room as we didn’t feel sure what could have been done to the room while it was open prior to us checking in. Got upgraded to room 217 with king bed and pull out couch. Inspected the room, clean upon initial glance. Then checked the bed and found this guy! Left the hotel and will be getting a refund!

Positive: I have stayed here before and usually had no problems. Negative: I booked 3 rooms, 1 for myself, 1 for my father and 1 for my sister. Then I received a text about arriving and it’s addressed to my sister and when I arrive to check in, it’s under my sisters name, the 3rd shift mngr is rude and walked away while talking

Clean. Friendly. Fridge is on the smaller side and no freezer, but isn't an issue to me. They allow pets which is great. Beds were comfortable. They have carts to bring luggage in. Was very quiet. A few restaurants nearby and more choices a little further away. I absolutely would recommend and would stay here again.

Price is great! Service people are not very friendly. They were out of coffee and waited 15 mins to even do anything. Then they said totally out of coffee . ☕️ coffee for breakfast is a must when 5 people are waiting. Walmart is beside us. That’s how you run a buiness , services at this best western for sure could have been more postive. We will be staying else wear in the future. Update: fixed a hour later

Slightly concerned by other reviews, we arrived at the hotel. Our pup was greeted with a dog biscuit and we were given a good sized room next to an exit door. The room and bathroom were clean and the beds comfortable. What about breakfast? Eggs, sausages, hash browns, breads, pancakes, yoghurt, fruit, oatmeal, tea, coffee, juices. My only very small suggestion would be for the hotel to offer larger shampoo and soaps etc for rooms designed for more than 2 people. Thanks to the team running the hotel. That was a great stay!