Ameristar Casino Hotel Council Bluffs

Slots are getting more and more expensive. I love playing slots and I love the promotions but it's hard to enjoy your free slot play when a slot at average I would say is about at least $.75. (I could be wrong that's my estimate.) But otherwise they are clean and safe environment. I do highly recommend this casino for the cleanliness and great environment.

Positive: "" Negative: I couldn't get into my room due to malfunction of key card machine. I waited 1 1/2 hours with no success. I finally cancelled my room reservation and stay at a Holiday Inn Express next door .

Absolutely not, Ameristar! This place is the Howard Johnson of casino hotels. No room service. 2 little restaurants onsite don’t deliver to rooms and have limited menus and hours. The Buffett is only 3 days out of the week, it used to be daily. No valet. Housekeeping only by 24 hour advance notice request. Rooms are so basic it’s sad and depressing. When we arrived a guest had just gotten out of the pool and was walking around the lobby and casino/hotel barefoot. I’m thinking all of the germs he happily took INTO the pool. I was so disgusted with the hotel experience that I lost interest in spending my money at the casino. I was raised in Omaha and frequently went to Ameristar, but on this visit back I assumed that it was the same level of quality from what I recalled, not even clo

Overall cleanliness of buildings and grounds are lacking. Quality of my room, #327, left much to be desired. The mattress and box springs have seen much better days and need to be replaced. Pillows were not comfortable at all. If you have any type of back or neck issues, I suggest finding another location to stay.

It's not a bad place for a casino, but I don't recommend for newcomers. My boyfriend and I have never been to a casino, so we decided to give this one a try. The employees at the customer service windows were no help at all when we didn't understand how things worked there. They honestly didn't seem to understand, either, which makes no sense to me. The way the cards work with the app and machines is truly simple, but not when you have to take multiple steps in the app to get everything set up to play, which NO ONE tells you about. 45 mins later, we finally figured out how the cards and the app work. We did have fun in the end, but our first experience with a casino could have been much better. Management needs to train their employees better if they can't explain to someone new how to set