Tru by Hilton Richmond

Excellent hotel experience. Very clean and modern. Very nice continental breakfast in the morning. Check in was a breeze as was check out. Very well lit parking lot and with ample parking for autos. I like that it was easy on/off the interstate highway but not right next to it for reduced road noise. The shower was strong and the water hot.

12/31/2025 The front desk was friendly. Our room and bed was comfortable. The shower had fantastic water pressure on the 5th floor and I loved the towels. They were soft yet absorbent. They kept the breakfast open a bit later than 9am due to the amount of people, which was very nice. The last up keeping the kitchen area was sweet and kept everything clean. They have a pool table in the lobby for your enjoyment and free coffee and tea with flavored creamers. My only complaint is they used Fabuloso cleaner in the elevators and lobby area! That stuff is so toxic it has been banned in other countries and is especially bad for people with allergies or asthma. We would stay again only if we call ahead to make sure they are not using Fabuloso.

Love this location. It’s easily accessible off the highway. Clean rooms. Polite staff. Great breakfast area. Amazing sitting areas. So perfect for families. Where was this place when our kids were small!??

Positive: The location is convenient off I-75 and close to a good variety of restaurants. The cleanliness of the hotel and rooms were exceptional. I love there is no carpet. Lastly, the breakfast was icing on the cake. Very good! Negative: ""

Housekeeping did a poor job cleaning the room before we checked in, the room we reserved wasn't ready when we did check in so they had to give us a different room. Bathroom had stains on the walls, wallpaper peeling off the wall and for God knows what reason the toilet paper was written on with sharpie! The shampoo and conditioner are terrible but the body wash smelled good. We had a heck of a time getting the heat to work in the room as well. I'd not stay here again