Tru by Hilton Concord Charlotte

I was booked at another hotel locally and it was terrible. I made a quick reservation on Travelocity at Tru (Hilton). Upon arrival I discussed with staff my issues at the previous hotel and they were extremely accommodating and understating. I had the privilege of working with Candace and her manager Frankie. They reminded me of what the hospitality industry is about. They settled my nerves found my reservation, checked me in offered smiles and comfort with ease. It's wonderful to meet genuine people to assist you away from home. I will definitely stay here again and recommend this hotel when staying in the Concord area.

I booked this hotel because it was new, a good price, and convenient. Our experience there was amazing. As others have noted, the staff was wonderful. Ganga was very friendly, energetic, and efficient in solving a minor problem we had. Lanette was incredibly professional and personable, with a lovely sense of humor. Candance was very kind and gave me incite into the Tru and Home2 properties. Note: Home 2 has more amenities. At this location both brands are housed in the same building so Tru guests can have the breakfast buffet which is a definite plus! This may not be the case at other locations. The housekeeping and breakfast crew were also very attentive and kind. The room was spacious and adequate....no frills, but I did not need them. I also got the feeling everyone was really inve

I recently stayed at the Tru hotel for a quick 3-day getaway with my boyfriend. I have no complaints. We didn’t want to be bothered since we had a hectic week leading up to our stay and this hotel provided everything we needed, especially peace. The staff was helpful and welcoming. This is the perfect spot if you’re looking for somewhere clean, affordable, and comfortable. Something I was not aware of is that they charge a refundable deposit ($50) just in case you break anything or want to charge any of their provided snacks/essentials to your room without paying at the register. I didn’t have an issue with it but I thought it’d be a good thing to note. They’re located right down the street from Concord Mills mall and plenty of activities and restaurants which made our stay even better.

My daughter's and I had a fantastic 2 night stay while in town for a gymnastics competition! The hotel is super clean and so fresh! The staff was awesome and breakfast was superb! We also enjoyed the lobby last night. There is so much seating to hang out and relax. My daughter loved the egg chairs! We also sat outside for a few minutes and enjoyed the gas fire pit. There is a lovely outdoor seating area as well! Can't recommend this hotel enough!

The hotel was very new, and the room was clean. The design of the room was also very efficient allowing you ample space to hang items, and the desk could roll. Also liked their pancake maker (first time seeing one) and the breakfast was pretty good. However, the walls are too thin and the blinking device on the ceiling in the room was too flashy! In the dark, trying to sleep, slumber eluded us due to the constant, eerie flashing of that smoke detector(?) light. And when we finally could sleep we would be startled awake by the stampede of elephants (probably other guests) nearby. Couldn't tell if it was coming from above or the sides, but it was a disturbance throughout the night to remind us to wake up and look at that flashing light again. Location is great next to Concord Mills and a b