Courtyard by Marriott Charlotte Concord

This was hands down one of the worst hotel experiences I’ve ever had. We got there late at night and were told they had given away our room. They were able to give us another room, but not with two beds like the one we had reserved. After walking around the other local hotels with all of our luggage while I’m 7 months pregnant we finally came back and decided to take the room with one bed out of desperation. The lady at the front desk was super rude at first, but she did change her tune a little when she realized it was their mistake for canceling our room and not mine. We were so grossed out a few minutes after arriving in the room. There were spiders and hair in our bed, mold in the ceilings, stains on the walls and cracks in the tiles. I spoke with the front desk and be begged for a ref

The hotel itself was generally clean and the daytime staff was outstanding. The 6 nights we were there, there was an outdoor concert, Break Away, going on that Saturday night, 9/27. I have no problems with young ppl enjoying themselves but the hotel was negligent by not having sufficient staff to monitor and make sure the hotel is up to Marriott standards. Ppl were smoking weed outside the front doors at 1:20 am when we entered the lobby, then an after party in the lobby/cafe area, the, but as we got off the elevator on the 6th floor there was puke on the carpet in front of a room door- disgusting! Michael the front desk guy said he couldn’t leave the front desk and tells me there no security or housekeeping after hours…so Marriott leaves a multimillion dollar property unsecured and has on

Positive: Nice layout of the room, as well as the bathroom accommodations. Negative: Would be nice if you offered complimentary coffee throughout the day.?.that would be so awesome. ?Needs a visual TV channel guide available.

I had a horrible experience at Charlotte. Room service moved and rummaged through my things. I had personal belongings stolen and my room rearranged on me. No streaming services available…DO NOT STAY HERE!!! In response to “Reply” comment.. Well of course your “employees” are gonna say they didn’t..I went to the front desk and complained immediately as soon as I noticed. I was also informed the manager would give me an immediate call in the morning and I didn’t hear a single sorry or word from them. Even after I followed up…don’t make me the bad guy here… just DO BETTER

The check-in process was very disappointing. Someone from the back office had to check us in and did not know how the process works. He had to follow instructions on his phone, call someone for help and after 10 minutes only gave us one key. We received no information about the hotel. As a loyal Bonvoy member I expected a follow up, however that never happened. The hotel is very dated and run down. I will not stay again or recommend it to anyone else.