Travel Inn

This was a terrible experience. I strongly do not recommend this hotel if you care about cleanliness and safety. The room was dirty, and we checked several other rooms — they were all dirty as well. There was a strong, unpleasant smell throughout the rooms. The staff was very rude and barely spoke or understood English. I believe this place should be inspected by the health department, as something was biting us. We did not stay even one night and had to book another hotel immediately. Evidence is attached below. Do not stay here!!!!!!!

The hotel is completely dirty, there are bedbugs in the beds, everything is covered in dirt and holes. I do not recommend it. The staff is incompetent, no one issued a refund. We will be contacting the CDC.

Worst experience ever. Staff is extremely rude and unprofessional. Came with my elderly mother and staff was nothing but rude and unprofessional to me and my mother. As soon as I came to the “booth” to check in, elderly man just stares at me and ignores me as I talk. Woman is just plain rude. Within this 10 minute interaction I knew I did not want us to stay at this atrocity. I kindly let the woman know that I am leaving not to anger her even more and she demands my ID and credit card before I leave. Completely unprofessional. I felt completely unsafe at this point. Do not recommend anyone to stay here, let alone with kids. Staff needs to learn to be better! Not mention the constant mention of bed bugs all over these reviews. Do not stay here!

This is the best 3 Star hotel to stay at in Richmond. GREAT staff. Clean rooms, quiet guests , and in a safe location. I upgraded rooms and extended my stay when I usually move around every 3 days for business. This hotel is family safe and friendly. I usually only give bad reviews but the Travel inn & Suites 5 stars!

The guy that works at the motel is very nice and did a great job helping me with what I needed