Residence Inn by Marriott Richmond Downtown

I had such an amazing stay at this hotel — honestly, it made my extended work trip so much better than I expected. From the moment I walked in, I felt welcomed and cared for. The staff were incredibly kind and genuinely friendly, not just polite for the sake of it. You could tell they really take pride in what they do, and that made a huge difference. The hotel itself was beautiful and spotless. My room felt clean, fresh, and really comfortable — like I could truly relax instead of just “crash for the night.” I also noticed how well everything was maintained throughout the property, which shows how much attention they pay to the little things. What stood out most to me was how thoughtful the team was. They seemed to anticipate what guests might need before even being asked, and they were

I stayed at the Residence Inn, Richmond Downtown for a business trip. The whole place has such a cool vibe. Stylish, clean, and just the right mix of modern and comfortable. Every corner looked spotless, which I really appreciated after a long day of travel.||The staff was warm and upbeat, but the real MVPs were the valet team. They were on it from the second I pulled up, quick, super friendly, and genuinely helpful, which was exactly the reset I needed. They kicked my whole trip off on the perfect note.||If you’re coming to Richmond, do yourself a favor and stay here. Great atmosphere, great people, and the kind of start to a trip you don’t forget.

We decided pretty last minute to book a weekend trip to Richmond, the hotel was affordable and in the center of our plans so we booked. Booking and check in was easy, we were even able to check in a few hours early. The room itself was underwhelming, the couch had a white, caked on smear and the shower squealed every time we turned it on. The bartender made great drinks and we were in walking distance of coffee shops, bars, and affordable off site parking. All things considered we would stay here again in the hopes of a better room.

My room wasn’t cleaned when I arrived at 7 pm so they put me in a smaller room. It was supposed to be refreshed every other day that didn’t happen. Positive: Cliff the valet was a joy. Dominique was amazing and Flavio too. They are redoing all the rooms and it is needed. Best staff ever! Wish they had on the premises dining. Pub across the street is not great.

The hotel is very spacious. We stayed in a newly renovated room at the Residence Inn on the 5th floor. We had 2 rooms for 5 people. The front desk was accommodating and identified rooms where we could be close together. The rooms are very large and there is a small kitchenette area with an electric stove top, microwave, refrigerator, dishwasher, and dishes and silverware. It feels like an Airbnb with seating for two in the kitchen area but the rooms only have one king-size bed and one pull out couch so it’s hard to accommodate a bigger family. Some negatives, the pillows were lumpy and not very comfortable. Also, the breakfast was unimpressive and lacked basics such as cereal and bananas. One negative also was that the person who checked us in informed us that breakfast ended at 9am on Sa