TownePlace Suites by Marriott Atlanta Airport North

I stayed here with my family in February and enjoyed my stay. Room/surroundings very clean and loved safe/private entrance to hotel. Best of all was the professionalism and friendliness of the staff... especially Keavon (Manager). Our travel started out rough on the 1st day due to flight delay and other situation with another Marriott location. But Keavon turned the negative into smiles. I've stayed at several Marriott's but Keavon and staff's friendly and welcoming nature was top notch.

After a series of travel delays and mishaps, we booked a room at the TownePlace Suites to shower and nap for a few hours. The staff was so helpful. We arrived just after breakfast, yet they offered to re-open the buffet while we waited for our room. The room was very nice with a well-appointed kitchen, comfortable beds, and a spacious bathroom. We walked to lunch at the Lickety Split, which was delicious!

My family of 4 stayed here when we arrived into ATL airport and let me say we will stay here again. We previously tried the neighboring Hilton and it was a huge let down so we were on the search for something better next go. To note: 1. The wonderful lady who manages the morning breakfast is phenomenal. She is kind and was constantly cleaning. maintaining and refilling the breakfast spread. Phenomenal! The seating area was also great with lots of natural light and seating options. 2. The rooms were very cozy and did just the trick for our one night stay that I’d consider even longer if we needed it. They were updated and no dark carpets (like the Hilton). The sheets/pillows were cleaned as well (lots of stains at the Hilton) and the elevators were well maintained (Hilton was pretty dingy).

We asked for glasses or cups for a toast and they refused. When we were making the reservation, the person was talking to us, then picked up the phone and ignored us for a while, only saying one or two words while still on their call. They gave us an initial price including taxes and then charged us another, claiming they would refund 80 but only gave us 20. They also charged 100 for leaving rose petals, claiming it was for deep cleaning, even though the bathroom, kitchen, and living room were spotless. They said they have a trash limit. When we complained, the manager was rude and kept leaving us talking to ourselves, and this happened three times before we decided to leave.

I have nothing but GREAT things to say about this hotel. Was in Atlanta for a school with delta. Friendly people and the breakfast was great. Gym was pretty big for a hotel! Thanks for the great stay!