The Inn at Union Square San Francisco

Three things really stood out during my stay at this inn. First, the service. The staff are exceptional. They are knowledgeable, friendly, and genuinely helpful. They were also very accommodating when I requested an early check-in ahead of the 4:00 PM time, which was greatly appreciated. Second, the location. It is excellent. Just a short walk from Union Square, very close to the cable cars that run all the way to Fisherman’s Wharf, and within easy reach of great restaurants, cafés, bars, and shopping. Third, the rooms. They are spotless, feel fresh, and are thoughtfully laid out. The beds are extremely comfortable, and the ceiling fans do a great job of keeping the room cool. The continental breakfast is very good, with a nice variety to suit different tastes, and the coffee is excellent

I had an incredible experience with wonderful customer service and a delightful stay at your hotel. I was greeted by the best hospitality and front desk service by your staff member. I was especially impressed by Mary Jane’s great attitude and willingness to help me check in. She greeted me with a very warm welcome and smile and was very polite and pleasant to interact with. I will definitely be back!

Positive: We got the suite room and it was spacious and very comfortable. The bed was comfortable and the bathroom was spacious and the water pressure was good. The continental breakfast wasecellent. Negative: Nothing.

This was my first time staying at The Inn, and it was a complete nightmare. After checkout, I was shocked to see a $50 charge on my card for a "missing umbrella". Something that was never in the room, that I did not take, and that was completely unnecessary on a sunny day. I spoke with multiple staff members, but each gave me the runaround. I asked to speak with a manager, but management was completely unreachable. The hotel's handling of this charge was completely unacceptable. They have no system for resolving disputes, and guests are left running in circles for something that isn't even their fault. Be very cautious if you stay here. Unexpected charges can appear on your bill with no way to resolve it. I would not recommend this hotel to anyone.

The service was excellent and the staff was very friendly. The location is super convenient — right near Union Square and easy to grab a cable car if you don’t feel like walking up the hills. The rooms were nice, clean, and well maintained. Would definitely stay here again.