The Hamilton Alpharetta, Curio Collection by Hilton

We stayed the weekend at The Hamilton, which is in the old downtown of Alpharetta, it has so many cute shops, restaurants, and even a delicious gluten free bakery! It's really a unique area with a lot of charm. The hotel is very welcoming from the moment you enter. The kind and knowledgeable woman named Kimberly at the front desk was exceptional! The food in the restaurant was very good as was the service. Outside they have a courtyard with games to play and plenty of different seating available. The room (two queens) was very clean and had a nice couch in it with a table which was a nice touch. I also attended a meeting while we were there and the facility is perfect for this. The catering was delicious! And the hotel has really cool artwork hanging around. Highly recommend.

Stayed for 2 nights. Customer service was good and the room was spacious and clean. However, at check-in the carpet was wet in a few spots. Despite being on the top (4th) floor, we could hear loud music bass the first night until around 2 AM, and the walls are thin as you can hear toilets flushing from neighboring rooms. Overall decent stay, but not ideal for noise-sensitive sleepers.

You would think with its prime location and premium price tag they would have a smoother run hotel. Good. The hotel is beautiful. Rooms spacious. Bad. My room had a leak under the sink and soaked everything. Good. They fixed it quickly. Bad. Gym is small and limited. Good. There is a gym. Bad. The water cooler in the gym did not work and there was no other water cooler on property. Bad. The restaurant ran out of fish - it’s the Wednesday before Thanksgiving. There is no complementary morning coffee service for guests or water in the rooms. But there is a small coffee maker. Apparently the people who run this hotel have never been to a hotel. Good. The staff is friendly and accommodating. Overall disappointing for the price.

I had an overall disappointing experience at this hotel, mainly due to issues with honesty and customer service. At the bar, the bartender attempted to add his own tip to my bill and then lied by claiming I never signed the receipt, which I absolutely did. This was extremely concerning and unacceptable. As a guest, I should never have to worry about someone attempting to take money from me dishonestly. In addition, as a loyal Diamond member, my credit was not applied properly. I had to go back and forth with the front desk multiple times before this was finally corrected, which was frustrating and time-consuming. The hotel itself was just okay. I did not see any bugs, but for the brand and the location, I expected much more. I also wasn’t expecting this level of behavior—what I’d call “

Positive: Location Negative: Valet parking