The Giacomo Hotel

My wife and I recently stayed at The Giacomo from February 28th to March 1st, and we had an exceptional experience. From the moment we arrived, the hospitality was outstanding. The staff were professional, warm, and genuinely attentive. We were also incredibly appreciative of the room upgrade—it truly made our weekend special and elevated the entire experience. What no one at the hotel knew was that our 16-year-old Chihuahua had passed away just a few days before our stay. Our trip was a last-minute decision to get away and clear our minds. The kindness and care shown by the staff, along with the thoughtful upgrade, made a meaningful difference during what was a difficult time for us. Please extend our sincere gratitude to everyone involved. The service was impeccable, and the atmospher

By far the cleanest, nicest smelling hotel we've ever stayed in. The whole staff was so very attentive and polite. The robes were a lovely touch. The breakfast was good and hot, eggs, sausage, waffles the whole works. If you needed anything that wasnt out for breakfast, the breakfast attendant was right on it. Nowadays it can be hard to find such attentive employees. We stayed in the king room with jetted tub for a much needed couple nights away.We will be back.

Location was goofy, parking and signage not very clear. Rooms are dated and no upset great. Bed seemed fine. TV didn't work, some lights didn't work, shower has calcium build up. Toilet was not working great. Had a seafood on checkin gave us another person's room and we walked in on a dirty room and stuff on the bed and we dont know what else as we got out pretty quick. When brought to staff attention it seemed more like they didn't believe us than how can we make this right? Breakfast was decent. Staff in the morning were good.

Awesome hotel! I was planning my first ever visit in United States and I wanted to find the best hotel with the best view. Giacomo hotel is one of the tallest hotels on the United States side and you can get an amazing view towards the Falls. Especially, If you book the premium apartments. This hotel has an apartment that spans half the entire floor plate allowing you to view almost all the directions. I highly recommend this place. Their service is outstanding. The apartments are wonderful. I would stay here again if I came to the US.

Such a great stay at Giacomo Hotel. Highly recommended this as your go to spot when visiting Niagara Falls. Walking distance to most attractions, safe parking in the gated lot across the street, historic / elegant feel inside the hotel and viewing it from outside. The breakfast was delicious. We loved the potatoes and French toast. The rooms were nicely decorated and we liked that music was playing when we entered and a customized welcome letter awaited us. The brownies in the lobby were delicious and the lemon water was much appreciated. Don’t miss the lounge on the 19th floor to get an amazing view while there. This is the only place we will stay when in the area going forward. Especially since we can bring our pup.