The Arena Hotel

Canceled my room and gave it away for a higher price while I was standing in line to check in.||||Booked a room almost a month a month in advance. I showed up from out of town early. I asked if I could check in early. I wanted to park my car and go explore, also wanted to make sure all the paperwork was done for when the room was ready. I was told by the front desk, "No." Okay well I know my room isn't available but let get the paperwork done. "No." Dead stare. No explanation. I've never had such uncommunicative and bad service at a hotel. I came back at 5pm and waited in line with about 30-40 people to finally check in. Everyone around me was there for a concert and were trying to get into their room in time to get ready to go to the concert. People were doing their hair in the lobby as t

The room was clean and housekeeping did a good job. We had to request an additional set of towels when we checked in, but that was quickly remedied by the helpful and friendly staff. A jacuzzi tub in the room was an unexpected plus. The location is very convenient. We had a car (there was ample free parking for guests), but the local bus stops right outside. Good places to eat are also within walking distance. I'd stay here again

The hotel has updated pretty much everything. The carpet, the rooms, the entry. It's got old school vibe with new school attitude. I loved staying here. The walls are a little thin but all the guests seemed polite and recognized the need to be a little more quiet. If you can appreciated history and enjoy that old and new are melding at this hotel, then you should stay here. They even have a giant jet tub in every room. The beds were a little stiff for my liking but my boyfriend loved them. So its all in perspective. The rooms were really large as well. Plus the breakfast in the morning was delicious they didn't scrimp on anything. Staff was exceptional as well and i dealt with 3 different associates. All were customer service oriented. I would stay here again no question!

Reading the reviews after booking my stay made me a little nervous about staying here but I just kept my booking. Checking in was super easy and fast , the staff could have been more welcoming. Front desk staff was just too dry for me but not rude. The smell of the hotel and rooms was clean , no issues with that. I might say that this Hotel needs a major update. Everything is supper run down and old, its not dirty it's just very old. Recommendation for the owner, just start renovating one room at a time you don't have to close down. Just a tip to future guest, come in check in at 4pm and not to late because the parking fills up fast. Very convenient to SAP just a 5 minute walk.

Made a reservation here approximately 1 year in advance. But when it was less than 3 months from the date of the event I received an email they had cancelled the room with no explanation. This put me in a ridiculously difficult situation. I went on their website and they were offering the room I had booked for over $1,000 a night. Guess when you're only paying a few hundred, you are subject to random cancellation for more profitable guests. I will never book here again...ever.