Swiss Cottage Inn

I was looking for a budget friendly room in Niagara Falls that was close to the Falls but not too close. I found it here. Located right off I 190 and on a very busy and lively strip of stores and restaurants. Very convenient! So, the place could use a remodel. It seems stuck in the 90s which I felt was nice and cozy but it definitely could use a remodel overall. The room was on the smaller side, but again, was cozy. Bathroom was clean and spacious. And, I feel that the overall cleaniess should be commended. Service was excellent as well and even had the choice of two rooms. Friendly staff as well. Look, for the price you're not going to get the Marriot Plaza. What you'll get is a nice, cozy room with a great staff and the price can't be beat. A few notes - no shuttle was offered (which

Don't let the photo on their profile fool you. The room looks nothing like that. It smells like cigarettes, even though I paid for a non-smoking room. There were cigarette burns on the blankets. Bathroom had broken windows. The room lock was missing a screw. The lamp next to the bed was rusted and didn't have a light bulb. The AC was broken. Worst part: rat excrement behind the door. Oh, I said that was the worst part? No, the guy next door washing his crack pipe in the parking lot was the worst part. I didn't have the courage to spend the night there. I dropped off the key and ran away. Please, don't do the same mistake I did.

First, what made this a great stay was the customer service. I was called directly to confirm my arrival time as it was getting a bit late. Management calmed me by informing me that they will stay and await my arrival. This was awesome! Beyond that, each day my room was serviced and each day someone went out of their way to check in with me. While the rooms were something you would expect for the price and type of stay, they were clean, fully stocked, nothing was broken or out of place and above all, when I did need an extra set of towels, management literally stopped what they were doing and assisted me. Finally, when I was leaving, I was offered some coffee (even though breakfast was not provided) and I was pointed in the direction of good eats for good prices! The area was quiet and not

I recently stayed at this motel and had a terrible experience. The room was dirty and smelled strongly of cigarettes. We could hardly sleep for even 2 hours. Although we had booked for 2 nights, we checked out after the first night because it was unbearable. When I requested a refund for the second night, the front desk staff was extremely rude and arrogant, and I never received a refund. This is the worst motel I’ve stayed. I would rate it 0/5 and do not recommend it to anyone.

This place is terrible. Bed looked like it was used and just remade with no washing. Microwave was disgusting but functional. Rooms didn't look how it did online. Carpets are gross and hardly cleaned. Loud neighbors at night but tolerable during the day. And when you go to shower there is MINIMAL HOT WATER