SureStay Plus by Best Western Niagara Falls East

My wife and I, along with my wife's family have stayed here 3 times. We book 3 - 4 rooms in early December to do our Christmas shopping. The rooms are clean and the customer service is excellent. The breakfast buffet is plentiful. Sangeeta and her staff are a 5/5. We will be going back next December.

Positive: Nothing Negative: Everything... dirty hallways, thin walls, not welcoming, bed pillows do not match, bed too soft. could not sleep & had to leave for another hotel

This is the worst hotel I’ve ever stayed in, although an insect-infested room from another trip is a close second. It was the 2nd dirtiest room I’ve ever checked into, but at least the hotel with the dirtiest room (more than 20 years ago, before you could read hotel reviews) didn’t have all the other issues of this hotel. Besides some dirt/grime in several places, including a disgusting toilet bowl, I found hairs on several surfaces in the bathroom, floor, bedding, and desk. I had paper towels and removed as much as I could since I assumed other rooms would have the same issue. The main issue here was noise. I’d asked for a top floor room when making the reservation many months in advance. We were told when we checked that some people live on the top floor and we were assigned to the 2nd f

WE FOUND BED BUGS IN THE BED !! I have stayed in many best western before but never had as bad of an experience like this one. The hotel smelled bad in the lobby from the moment you walk in. The room looked like it hasn't been updated forever, furniture is old and the bathroom toilet is so low that your knees will hurt. To top that off, we found bed bugs under the matress and they were crawling all over. Absolutely rediculous!

Pros: - mostly clean except for hair found on pillow/bed - conveniently located near the borders and outlet mall - reasonable prices Cons: - room with 1 bed is on the small side, the problem we have is not the size of the room but the size of the bed! there's no way it's a queen size bed, 1 of the smallest 'queen' I've slept on, mattress also felt too soft/springy and not comfortable - no toilet lid leading to hygienic problems, I always prefer to flush with toilet lids on, this is the ONLY place I've stayed at without a toilet lid - went for breakfast at 8:20am on a Thursday morning, waited for 15mins still no availability - wifi is terrible at night, not always working