SureStay Plus by Best Western Coralville Iowa City

I noticed that most of the negative reviews were posted over a year ago, so I decided to give the hotel a chance. During the two weeks I stayed, I had the opportunity to interact with much of the staff and experience a variety of situations firsthand. I was genuinely impressed with the consistency and quality of my experience. Every staff member I encountered was professional and welcoming, from the front desk to housekeeping and maintenance. I also met the owner/manager, who recently acquired the property. His strong focus on guest satisfaction is evident, and that leadership mindset is reflected throughout the hotel’s operations. Despite being just one block from 1st Avenue, the location is remarkably calm and quiet. Breakfast was consistently well-prepared each morning, and the 24-hour

Positive: The gentleman who runs the hotel is very kind and extremely helpful Negative: ""

Check in was a bit confusing. Said they did not receive my payment from trip.com. Hotel is clean and organized.

Stay at this motel for 2 days and the rooms were decent. The shampoo, conditioner, and body wash bottles all were empty. The TV do have channels but can't see what's on because it always says no information for the channel guide so you gotta go thru each channel to see what's on. Staff was friendly but I still won't recommend this hotel at all. I won't be back.

We stayed at the SureStay Hotel in Coralville during Parents Weekend at the University of Iowa and it was terrible. Our non-smoking room had a strong smell of cigarette smoke, the bathroom was dirty with hair on the shower walls and mold in the caulking, and the toilet seat was broken. Several fixtures were falling off the walls and the mini refrigerator didn’t work, which forced us to keep my son’s medication in ice. We paid $350 per night for these conditions and received no help from the staff. The front desk promised the manager would follow up about a discount, but no one ever contacted us despite multiple calls and emails. Completely unacceptable experience, avoid this hotel at all costs.