SureStay by Best Western Tuscaloosa Southeast

We had a wonderful experience stopping at SureStay for the night on our way to New Orleans. The motel is conveniently located off I-59 with an adjacent Cracker Barrel for meals. The accommodations were clean, quiet, and the hot southern breakfast was yummy. The greatest asset of this property is that you feel like a personal guest of Mr. Huey Harris the General Manager. He is at the property every morning making certain that your accommodations were satisfactory. He is very approachable, personable, and friendly. Our check-in was seamless and our special request for a downstairs room was honored. Amy the desk clerk was friendly and efficient. |As a bonus, SureStay is owned by Best Western and if you are loyalty member, you receive points for your stay. Great Experience!

Pros: Easy access from I-20 Cracker Barrel right next door Low prices Nice staff Cons: Dirty, very dirty Housekeeping needs to be fired or at the least, educated. Bathroom was the worst, I spilled water on the floor and wiped it up, the towel was black. The soap scum in the shower is ridiculous. The overhead light didn’t work so I was taking dark showers. Tissues were never refilled. The reception area has been dirty since I arrived. The windows in the door are so dirty you can barely see through them. The same dirt streaks in the floor have been there for two days. There was trash along the side of the building(visible from the parking area). The free breakfast was laughable, it appears they put out a certain amount and then never restock. By 8 am there were only 3 pieces of bread left,

Huey and Ben were amazing! Customer service was top tier from both of them. The hotel stay is very accommodating to myself and my boys. The kids really liked how the lobby was decorated for the holidays since we had to be out of town. The location is convenient to everything. I will be staying again.

We had a great visit at SureStay this week. The room was great very clean. Bed very comfortable. Extremely quiet even though it was close to the interstate. Staff was great from reservation, check in and check out. We really enjoyed our stay

I had a really great stay here! It’s close to the highway and restaurants. We had some problems with our booking but Huey at the front desk really too great care of me and my husband. The breakfast as well was phenomenal, as they had so many great varieties. I recommend anyone that’s visiting Tuscaloosa AL to stay here for your trip. I promise you won’t be disappointed!