Staybridge Suites Plano North - Frisco by IHG

Have stayed here many times on business travel to Granite Park offices over the past five years. Very spacious rooms that are fully equipped with amenities at a consistently affordable price point. Not fancy, and can lack some of the finer touches as the property ages. You can expect an entertaining but perfectly fine mix of blue collar and white collar travelers.

I came to this hotel looking for a safe place to escape to with my toddler from a stressful day and Priscilla was so kind to me. She really made sure that I got a room with my son that was clean and made me feel welcome. She gave me an amazing customer experience and made things happen when others couldn't . I really can't thank her enough and wanted to stay another night because I felt safe and sound. The bed was comfortable and my son slept like a baby. I will continue to recommend this location to others simply because she was so kind, efficient and helpful.

Positive: The location is great. It's a good proximity to things in Plano. Negative: There was an awful smell in the hotel. It smelled like rotting food in the hallways. There were multiple bags of trash outside of guest rooms. There were many days that the same exact trash bags sat outside of the same room.

Very nice and clean hotel. Front desk staff great…. Shawna is very friendly and great personality! Will definitely come back

This place is very poorly run. First of all, had to wait 25 minutes to check in at 8pm because the two people in line were both wanting to talk to the manager or general manager and the evening front desk person couldn't reach anyone in management. When we went to check in, they gave our room away so didn't have any suites left that we paid extra for so stuck us in a single queen room but said we could move the next day. Of course, the next day when we reached out to the General Manager, they didnt even a single king room available (much less the suite we paid for) and they wouldn't give us a credit. The other problem is the front desk person was confused on our reservation record and said it has a Mastercard on file of whatever, which the room was prepaid with Chase rewards, but they