Staybridge Suites Cincinnati North by IHG

The hotel itself and staff are always great. This is our go-to location when we visit. However, the reason I’m giving it 4 stars instead of 5…is because there’s nothing more frustrating than being a Diamond Member and having to park on the other side of the building from our room…because EVERY spot is taken up by the employees and/or patrons from the adjacent restaurant, Jag’s. Love Jag’s too - amazing food and service but one or the other, be it the hotel or the restaurant need to expand their parking to allow for their OWN patrons, especially in the middle of winter when families are staying at the hotel for the holidays. It’s incredibly frustrating and as much as we love the hotel, this single thing could be the reason why we may opt for other accommodations moving forward. The issue ne

Started staying in room 411 Monday night. All week I’ve been waking up with a sore throat, runny nose, sneezing, watery eyes and a headache which would continue throughout the day. So I just did some investigating when I got back from class today, this hotel room has mold. See the attached pictures. The nice lady at the front desk moved me to a different room. I see mold in this room as well, just not as bad- room 333. However, I hope there is something more than you can do for me for all of this.

When we travel, we almost always stay at a Staybridge. We stayed in the two bedroom, two bathroom suite. This suite was very spacious. I was so pleased with the amount of room. The location was perfect for what we needed, only 20 minutes to the mall and 20 minutes to the Cincinnati Zoo. There was plenty of parking spaces available in the lot. The employees at the front desk were very welcoming, friendly, and helpful. The woman running the bar at the social hour was also very personable! Overall, the hotel was very clean. There were a couple of questions/ concerns we had, but they were addressed right away. (I was surprised with the promptness, to be honest). Some of the parts of the room had seen better days, but you can tell the hotel tries to keep it feeling presentable. Due to health

This is a nicely located airport. There are some nice amenities the front office staff was very pleasant. Now the actual rooms are old and dated I knew it was going to be problems when I seen the cards that stated light house keeping Mon-Thur, Fri complete clean Sat and Sun by request only. There was some form of crust on the toilet we cleaned with Clorox wipes and one of the hand towels had a spot of blood on it. The real fun began at 1030 at night when it was time for bed one family member saw a roach crawling on the wall. Killed it took it to the front desk, spoke with someone about changing rooms and a refund. Came back to the room roach on the counter roach on the refrigerator. I wonder what would happen if we moved the fridge. Had to leave and find new lodging at 1145p. One hotel

Positive: The night desk worker was amazing, super friendly, personable and works with you on issues. Negative: I found roaches in the room we were assigned. Tried to assign us to another room and upon opening the door found roaches also crawling all over the kitchen counter. The worker did amazing and was so understanding. I ended up getting a refund