Staybridge Suites Auburn Hills by IHG

We stayed at Staybridge Suites Auburn Hills while our high school teams were in town for a state tournament. Initially, everything seemed perfectly fine, but as our stay progressed, several concerning issues arose that would make me hesitant to book this property again on my own. On our first night, it was late and we were settling in and arranging sleeping accommodations for our family. When my oldest daughter attempted to pull out the sofa bed, she mentioned that it didn’t look very clean and decided to just sleep on the couch as-is. As we pushed the pull-out bed back in, a used condom fell onto the floor. That was an incredibly uncomfortable and inappropriate situation to navigate with my 12-year-old, while my 15-year-old looked on in complete disgust. This incident immediately caused

Positive: This hotel was terrific. It's very new with a large spacious lobby. Everything is clean. The rooms are large, beds are great, AC works well, and the pool looks great. It's extremely quiet and the hotel has many signs about quiet hours. Negative: The hotel requires staff to let you into the pool area rather than being able to access with your own keycard which is a minor nuisance. The location has nothing in walking distance, but lots in driving distance.

Amy and her staff are the best. Any concerns that I had were addressed and handled right away. From the upkeep of my room to the social dinners everything was wonderful.

Everything was excellent until it came time to check out. Was told my $50 security deposit would be processed within 7-10 business days per their policy. I asked why so long as most hotels release your money within a couple of days. Don’t understand that it takes a few seconds to charge your card but takes so long to get your deposit back. I will not be going back to this hotel as they are not transparent with the security deposit.

Definitely not a 5 start hotel! when we checked in they didn’t have the right room. we needed a different one. After fighting with them and them saying they only have studios and no suites. they gave us the room we booked eventually. Minus the tub. We adjusted. Both remotes didn’t work. They sent someone up to fix it and said yeah it doesn’t work I’ll send someone else. They never did. We went to get dinner down stairs and we asked for a high chair for my son and the guy at the front desk said they didn’t have any. A kitchen lady (who is the sweetest person) found us one. They also are suppose to be high quality and they only have paper plates and forks. Then at night the temp dropped to 55-60 degrees (thought it was the energy saving keycard crap that shuts off with no movement) didn’t ch