Hampton Inn Detroit/Auburn Hills-North (Great Lakes Crossing Area)

Second time I’ve stayed at this hotel for work and noticed the improvements. Antonio was very friendly and informative. Offered me water and a snack upon check in! And a friendly check in as I walked through the lobby! Little differences like that make an impact when choosing among business hotels.

4 of us women stayed here for a weekend shopping trip. We had a great time. Very convenient as it's right across the parking lot from Great Lakes Crossing. Big shout out to Toni & Angela at the front desk. They were very nice and helpful and cheerful. Breakfast was good and our room was nice and quiet.

Overall a good hotel, standard run of the mill had everything that a hotel typically has. The nigh attendant was simply awful. She told us the lobby was closed and made it very clear that we were not welcome to hang out and we even tried to lower our voices to be mindful of ‘quiet hours’. I sent and email to the GM with my complaints and didn’t even receive an email back. What poor customer service. I would not recommend this hotel at due to the terrible night service

Positive: Very clean, breakfast was good. Negative: Pool water was a little cooler than I was hoping for.

I had a bit of a rate issue with a recent booking. Melissa went far and beyond my expectations to research and resolve the issue. As a frequent traveler it was very refreshing to have someone behind the desk that truly is concerned with, and focused on customer satisfaction.