Staybridge Suites Ames by IHG

The building was struck by lightning in October 2025. It blew out many TVs, cable boxes, and the fire alarm system. I visited that weekend. Never knew that upon arrival. Never knew that coming up ahead of time. Had I known I would have booked it a different hotel for safety reasons. No fire alarms in a hotel? No thanks. I book again months later. February 2026. Still without working TVs in every room. Some don't even have both TVs that you see in the images (see photo for art coverup) and expect when you book(and pay for) a room. Staff unsure which rooms are affected and which ones aren't. How can you not know 4 months later? Where is the inventory where is the quality control? Who's doing the room inspections? I had to move four rooms before I just ended up dealing with it because it stil

From check-in to breakfast in the morning, we were very pleased. Front desk attendant was very knowledgeable about the area and helped us find a nice place for dinner. Walking in the room washed all the stresses of the day away. A very spacious, clean and well organized set up. Bed was very comfortable. Breakfast had many options for most any dietary needs. We will be seeking out this brand when traveling from now on.

A rat was found running across the kitchen. This was very inconvenient as I had to switch rooms the day before I was going to check out which means I had to move a room full of stuff multiple times. I was told by front desk staff that the general manager stated we would receive a credit for the room. Upon check out no credit was received nor a general manager onsite. Since my stay no GM has made any attempts to reach out. I would not recommend this rat infested hotel to anyone. Furthermore the room has a smell of sewer. Showers are rough. And front desk staff is very unprofessional. I’m also a platinum elite status, so I’ve had my fair share of stays and will take my loyalty elsewhere.

Positive: Breakfast was gtrest! Clean rooms. Good location. Negative: Elevator was down during our stay and we were not notified.

Our hotel stay was from September 11th to 13th, during which we had breakfast on both days. The first day's breakfast was impressive, with a fresh and delicious omelette. We skipped the bread that day, though. The next day's breakfast was a letdown, with stale and moldy bread. Initially, my toddler wanted a bagel, but he ended up eating fruit instead. We packed the bagel and took it with us when we checked out. Later that day, when my toddler asked for the bagel, we were shocked to find mold on it. It's unacceptable that the hotel serves moldy food. If we would have missed it, it would’ve caused my toddler severe health issues. It is totally unacceptable to severe stale and moldy food to hotel guests.