Gateway Hotel & Conference Center

I stay here a couple of times a year. Usually a decent experience but one time the room didn't seem like it had been cleaned. Hairs and stains on the toilet and some dirt on the floor. Very nice fitness center with everything you need and plenty of space.

I am from Orlando, Florida and booked a 2 night stay for the Gateway Hotel & Conference Center for the 2025 Annual Meeting of the Iowa State Dairy Association (ISDA). Let me tell you---for the excellent service they gave me, their rates should be much higher! First I was able to ship numerous boxes ahead of time to the hotel. Meghan at the front desk could not have been nicer or more helpful coordinating their acceptance from UPS. Today when i picked up the boxes, I realized that I had forgotten to ship my Impact Driver from Florida. However, to the rescue was Phoenicia at the Front Desk. Miss Pho got Mike from Maintenance to loan me one and I was able to avert yet another crisis. If you are looking for EXCELLENT, 5 STAR SERVICE and Great Value in the people (Mike, Phoenicia and Meg

I rate this hotel for the value/price relationship, lack of warmth in the check-in process, deficient amenities, small fitness room and tiny pillows. ||This hotel is expensive for the price paid; $329/night in this small city of Ames. The price is higher due to Homecoming weekend. ||When I checked in the agent slapped a piece of paper on the counter where I had to initial half a dozen policies (for example, no dogs) - to note that I understood them, as if I’m an unruly college student. I’m not, I’m an alum, having graduated from ISU 35 years ago. ||In my shower, someone left a sign saying the soap (body wash) is either broken or empty. Who left the sign? The prior guest? If so, why did housekeeping keep it to be visible to me? I had to go to the front desk to get a replacement.

Positive: Location Negative: Pool was down even though I called the day before and specifically asked before booking. No reasonable priced breakfast

Clean rooms. Pool and hot tub were in good condition. There are two fairly fast EV chargers in the parking lot. Luggage carts were readily available. Would stay again.