SpringHill Suites by Marriott Wilmington Wrightsville Beach

If I could give this place 0 starts I would. I recently had one of the worst experiences at a Marriott due to overbooking at a nearby Marriott Element property, which rerouted me here. Upon arrival, the front desk employee—who claimed to be the acting manager—was immediately confrontational and on a complete power trip. He refused to listen to any of my questions or concerns, interrupted repeatedly, and escalated the situation unnecessarily. When I tried to discuss the rerouting and my needs, he became aggressive, angrily pacing around the lobby while threatening to call the police on me for no valid reason. This was not a case of a difficult guest; I was simply trying to resolve a booking issue (basically reserving a room and not having one available upon arrival at 1am in the morning).

Front desk person was super nice her name started with a D but I can't remember it. Really liked the energy in the hotel and I spent some time in the lobby catching up on some work. Bartender was really friendly and the entire setup was welcoming downstairs. When I checked in an immediately said that I was coming back down instead of sitting in the room. room was neat and clean just had a few lights out in the bathroom that made it a little dark. The mirror light and the light by the toilet (Room 420). But everything else superseded that. I normally stay at the Element in Wilmington but I'll definitely be back here as well!! A++

The bathroom was simply nasty as the attached photos will show. This property is not maintained in the least bit. The problems are not one day things but continual neglect as evidenced by the water dripping that has eroded the finish on the shower drain. The built up filth on the toilet paper holders and the mold and mildew on the outside of the shower explain it all. Let’s not forget the sink handle that isn’t attached.

Positive: The room was pretty it needed two tvs but the room was perfect except for the pull out bed. The mattress is uncomfortable and it was disgusting Negative: The ladies at the front desk was a little rude. The pool was nasty and u had to travel next door to use the pool up the road

We decided on a last-minute trip for my husband’s birthday and realized during pre check-in through the Bonvoy app that our original reservation was booked for the wrong night. We quickly booked a one-night stay at SpringHill. The front desk staff was amazing friendly, professional, and made check-in easy. Unfortunately, once we got to our room, things went downhill. There were scratches on the walls, a few light switches didn’t work, the shower leaked water all over the floor, and the biggest concern was a cockroach that came out of the microwave. We usually have great experiences staying at Bonvoy hotels, but this visit definitely didn’t meet the standard we’re used to.