SpringHill Suites by Marriott Orlando Altamonte Springs/Maitland

Dear Marriott Team, I just wanted to take a moment to sincerely thank each of you for the incredibly thoughtful and warm welcome during my stay. As a Platinum Elite member, I’ve experienced many properties over the years, but the personalized note signed by your team truly stood out, it was such a special touch that made me feel genuinely valued. Your kindness, attention to detail, and hospitality did not go unnoticed. From the seamless upgrade to the wonderful accommodations, everything exceeded my expectations. It’s experiences like this that remind me why I remain loyal to Marriott. Please know how much I appreciated your efforts. You made my stay memorable, and I look forward to returning. With gratitude, JLO

This was, without question, the most unacceptable hotel experience I have ever encountered. Upon entering the room, my wife, my son, and I immediately observed visible mold on the windows, hair present on both the toilet and in the shower, and heavily soiled air-conditioning vents. The room was also unreasonably small and materially inconsistent with the size, condition, and appearance advertised in the listing.|Due to these unsanitary and unacceptable conditions, I promptly contacted the front desk. The front desk attendant explicitly stated that, because we had checked in less than one hour earlier, the reservation would be canceled and a full refund would be issued. Relying on this assurance, I returned to the room and secured alternate accommodations for my family.|While we were in the

Positive: Nice pool and hot tub, clean room, good breakfast Negative: A man that works there wearing a huge gold cross interrogated me in a very rude manner asking if I was staying at the hotel and asking my name and room number. It was extremely insultingl and embarrassing and hurtful. The hotel is in a bad area.

Front desk clerk got us checked in quickly and he was very helpful. Rooms were very clean and spacious. The parking lot is well lit and did not see any problems with this hotel at all . It’s a bonus that within walking distance you have a Twin Peaks and the Vida Mexican Cocina restaurant. If I’m back in the area, I will certainly stay here.

I had a great stay here for 5 days. My job booked this hotel for me for an out of town training, and I felt very comfortable and satisfied overall with the service and my room. Kelly ( front desk) was super sweet and helpful. So pleasant and kind every time I saw or spoke with her she was always ready to assist with a smile on her face. Mark ( front desk ) was also super nice and even helped me get some ketchup lol for my food. The entire hotel staff were all wonderful. I would definitely stay here again.