SpringHill Suites by Marriott Cleveland Independence

I travel ALOT. This by far has been one of the nicer hotels I’ve stayed at! I don’t know the ladies name who helped us the night of 2/28/26 but she was BEYOND FRIENDLY KIND & WELCOMING! I had a little anxiety travelling alone but she made the stay stress free for me ! I went down for a snack and my phone went dead and she let me borrow a charger til morning ! She went beyond for me! I’m not sure why everyone else had bad reviews my stay was wonderful! And the room was so nice! The pool and hot tub was perfect to enjoy even during February in Ohio!

If I could give this zero stars I would. We arrived with a group of hockey players, as part of a "stay to play tournament." Meaning the tournament coordinates with this hotel as an approved place for players to stay in order to participate in the tournament. ||The day we checked into the hotel, there was an "incident" in the pool and it needed to be closed. We were later told by a staff member, that this is a regular occurrence and an excuse used by the hotel when a large group of kids checks into the hotel. ||Another team checked in after us and they were not excessive in noise. The only people we saw the entire time at the hotel was our team, the other team, and the workers, so kids moving around the hotel and parents hanging out in their rooms did not bother any of us. My family left f

Stayed here for a short work trip recently. Staff members were friendly and helpful. The breakfast was standard offerings, however Candy, who sets up breakfast was not standard. She was so sweet and friendly and clearly prided herself in her work. I am an early bird and breakfast was always ready to go at 6:30am sharp and the food was always arranged with care. She would always say good morning and ask how my stay was going showing genuine concern. I hope management will recognize her efforts as it is not every day that you see someone who is so kind and intentional in putting genuine care into their work.

The hotel location is off the highway, there are quite a few restaurants for personal or business gatherings, the room is spacious, with the sofa and desk for working, microwave, small fridge; especially the bathroom is big with a roomy shower room, the only thing was the A/C, once the heat was on, there’s a big noise. The Continental breakfast was also included in the room rate, That’s another plus.

Do not stay at this hotel. Terrible experience with a General manager and threats of constantly being kicked out of the hotel. We went with a team and the kids and adults were sworn at by a staff member on more then one occassion, kids were followed in the halls by a particular staff member ( all they did was go and visit teammates in other rooms) and we were told to stay in the room at all times. We were threatened constantly with being kicked out. It actually felt like it was a prison. I have been too many hotels and never been treated the way our team was treated. This review does not even cover everything as there is too much to even list. If there was a zero rating I would give that as 1 star is being generous|Safety was also an issue with a very slippery lobby and sidewalk into