Embassy Suites by Hilton Cleveland Rockside

We were assigned this hotel for a hockey tournament. We did not choose this hotel and it was not one of our choices. The hotel is nice and in a convenient area. Located right next to Top Golf for a nice team event. Starting at 4:00 each day, there is a signup for the pool and conference room. Each family has to sign up for the pool, but only one person needs to sign out the conference room for the team. The breakfast is great. The evening reception was also nice. The staff are very nice (Debbie at the front desk) and the security guard James. He does an amazing job and is very nice. He has his hands full, but the rules are needed due to the design of the hotel. The lobby is open and with multiple hockey teams, the chaos is everywhere at all times.. it is very loud. The 10:30 pm

1 Star – Completely Unacceptable Experience My recent stay at the Embassy Suites by Hilton Cleveland Rockside was one of the most disappointing hotel experiences I have ever had. I made my reservation through the Agoda app and am also a Hilton Honors member. Upon check-in, the process went smoothly; however, once we entered our assigned room, we encountered multiple serious issue's. The carpet throughout the living area had multiple burn marks. The bathroom ceiling was extensively peeling across the entire surface, not just a small patch. There was even a used washcloth left hanging over the bathtub from a previous guest — a clear failure in housekeeping standards. On top of that, we were given two double beds despite having reserved a king suite. Knowing that a hotel cannot changed room

Quick and efficient check-in. But the condition of the room, I just can’t figure out how housekeeping can’t send a report to maintenance as part of an inspection process. However, the room was very quiet, and there was no noise from the HVAC system, which is rare for hotels anymore. Good choices for the breakfast as well.

Positive: The hotel staff was friendly and warm, easy to interact with and quick. Negative: Beds were basic, acceptable but not very comfortable mattresses. The room had more than average visible stains on surfaces and beverage residues on bedside and bathroom. Wasn't terrible but not what I'd expect for the price point and stars.

For a Hilton hotel, I wasn't impressed. I have been to a similar Embassy Suites in Atlanta that was significantly better. When we booked online a few weeks in advance, we booked a king suite. When we checked in, we were informed that there were no king suites available, so we were placed in a two-double bed room. Husbands and wives who have attempted to sleep in a double bed, you know how that goes. Apparently, they have no queen beds here either. The room smelled a little musty. The beds were not comfortable - dated and sagging in the middle. The sink faucet was loose, the shower curtain was musty, the tub was dirty, and there was little to choose from with TV options. The LG tv is older and the guide wasn't in sync with what was actually on. Free drinks from the bar in the even