Courtyard by Marriott Cleveland Independence

My wife and I stayed here for two nights and very impressed. Easy check-in. Quiet stay. Great bed. Nice shower. Well stay here again when we visit relatives in Cleveland.

We stayed at this hotel last weekend for a hockey tournament. When we arrived Friday around 2:30, we were a little early for check-in, so my husband went inside and asked the gentleman at the front desk if they were able to allow a change to a room with two beds instead of a king suite to give our family of four more comfortable sleep accommodations. Not only did he allow us early check-in, but he placed us in adjoining king suites. It made our stay so much more comfortable and we were so grateful for how kind and helpful he was! The customer service is what really placed this hotel over the many others we've stayed in recently. The front desk staff are great!!! The rooms were standard hotel fare, but I will say that the showers were the cleanest hotel showers we have used in quite some t

Positive: "" Negative: I asked to be away from all of the kids because it was a business trip and I had a deadline to meet. The kids were running up and down the hallway, pulled the fire alarm in the middle of the night, and the hotel did absolutely nothing to comp anyone.

Overall I had a pretty good experience. This is about what I expected from a 3 star Marriott. The bad: There were a decent amount of stains on the walls and there were very apparent red stains on the carpet. I'm giving them the benefit that it was a strawberry syrup and not blood. Also in my shower it seemed like the shampoo and body wash liquids were exactly the same, I only stayed a couple nights so I didn't bother asking for shampoo. There is also a low divet near the drain of the tub so the water ends up sitting in that divet instead of going down the drain. It was evident that this has been an issue for a long time as there is a pretty bad rust stain in the tub that looks like someone puked in it. I was also trying to facetime my spouse at night on the hotel wifi and for some reason

NO BREAKFAST Google has this wrong, there's a restaurant open in the morning, not breakfast service. The theme of this hotel is "fine, but". The room was fine, but had no microwave. The food was mediocre, but way overpriced. The pool was fine, but the hot tub was broken. The hotel was fine, but they charge extra for everything, it's all behind a paywall. Not remotely worth the cost.