Spark by Hilton Rochester University Area

The service is very friendly. Everybody I’ve dealt with has been very friendly and helpful. The rooms are clean beds comfortable my only real complaint is they don’t have microwaves in their room. They really cheaped out on that. That’s gonna end up costing them business in the end. I have a room here through the week. I only book a week at a time. But I’ll be in the area for at least a month. I’ll be switching hotels when my reservations up so I can stay somewhere where I’ll have a microwave in my room. This is definitely my least favorite Hilton brand now. That’s really cheap out and not putting the guests needs into factor at all I mean come on even Motel 6 has microwaves in the guest rooms 😢 😂😂😂😂

I’ve seen some negative reviews about this hotel, & it’s honestly disappointing because this is one of the most clean, cost effective, attentive hotels I’ve ever stayed in. We showed up without a reservation and the woman Payla was so wonderful to work with and got us a nice room in minutes. The room was super clean and stacked with a great amount towels and washcloths. The shampoo, conditioner and body wash is lovely and I love that it’s non chemical option. The kids enjoyed the options on the tv and hooked in to play on the Nintendo before bed. The beds were super comfortable and clean. My kids are early risers and often hungry when they wake up breakfast started at 6 am so they were able to enjoy muffins & eggs and much more. Parking wasn’t an issue for us at all we parked on the side o

As a Diamond member, I’ve stayed in almost all levels of Hilton properties. This was my first Spark stay. I was pleasantly surprised. Hotel was clean, bed was comfortable and breakfast was lovely. Coffee was not great however, and shower/tub could use a refresh. I would stay again at this property without hesitation.

Positive: It had good options for the free breakfast. Negative: The carpet in our room was wet outside of the bathroom, shower was leaking, I think. We tried to tell them when we left, but there was no one at the desk to report to.

Spark is kind of a basic product in the Hilton line-up, so mostly they are generally unremarkable. I stay at Hilton hotels on average 80 nights a year at the least. I booked a room at this particular hotel this week, as it was central for everywhere I was traveling for work during the week. It was a long miserable day of travel when I arrived late at night. I checked into a room that was spotless to start with, which was a great relief. And then, upon realizing that there was no desk chair in the room (the hotel has only recently become a Spark, so they're still putting some details together, and chairs are on order) I stopped by the front desk and asked about a chair. Rather than tell me it was an amenity that wasn't yet available, the front desk staff was incredibly accommodating a