Residence Inn by Marriott Rochester Henrietta

We stayed at the Residence Inn on Christmas Day. When we arrived, the hotel receptionist was very friendly and helpful. She made us feel right at home. Our Suite was lovely and had all the amenities that we needed like paper towels, dishes, silverware, and an iron. The pool looked great, too. The next morning, we had the complimentary breakfast, and the food was very good with a wide selection of things to choose from. If you are traveling to the Rochester area, I would highly recommend this hotel. We were comfortable in our Suite, and the hotel staff was excellent and provided great customer service.

Positive: The cleanliness, the woman who checked us in, the quiet lovely room. Negative: My son-in-law had a fly in his decaf coffee, the coffee wasn't hot in the morning, and just so you know, a metal tong was provided for us to take our toast out of the toaster. This could cause electrocution if the toast was still down in the toaster.

This hotel was so amazing! We had a great room! Every one who we encountered was amazing! So polite and helpful. They had free breakfast every day. Was hot and delicious.definetly a great place to stay!

I stayed here twice, both times for 15 days for work. The rooms were both wonderful, clean and comfortable as was the entire hotel. But what really stands out is how topnotch the staff is, from the front desk, to maintenance, to housekeeping, to management. However, I have to rave about one particular employee, Brandon - Brandon's wonderful demeanor and kindness made a tough day much better, and he has no idea the impact he had. Helpful, kind, and a beautiful sense of humor! Great experience overall!

We had a fantastic stay at the Residence Inn by Marriott Rochester Henrietta. We were part of a junior traveling sports team and arrived later than expected on a Friday night. The staff were all very welcoming, friendly, and accommodating (front desk, housekeeping, breakfast kitchen staff, etc.). The suite was immaculate. Everything was in good order, nothing was broken or shoddy. I was pleasantly surprised to have a full kitchen, including a full sized fridge, 2-burner stove top, and mini dishwasher. I enjoyed our stay and would absolutely stay here again and recommend this hotel to anyone staying in the area.