Sonesta Hotel Grand Rapids Airport

Front desk was extremely difficult to deal with. Hallways freezing. Elevators freezing. Pool freezing (and not just normal cold pool temps, literally freezing!). Hot tub barely bath water temperature. No towels. Had to go get a towel, got 1. So when you got out of pool to dry off, you had no choice but to wear wet towel up to room through freezing elevator & hallway or walk to front desk for a swap, which they ran out, was washing, etc. Slide not working- would have to pay resort taxes if slide was working, so dont plan on it working ever again! Was told 10pm sharp is quiet time and strictly enforced. (Assuming this was relayed to anyone with children). However, till 2am the floor above us was having a good night or playing just dance! Unless you are a couple wanting to sit at the bar, av

The room was smaller than expected, not much walking space, chair was peeling (needed replacement), didn’t like the fact that the bathroom door was a slide door instead of a regular door, elevator made a very loud sound each time, elevators and hallway always had an unusual scent. ||On a positive note, it was very quiet, housekeeping services were very efficient, staff were accommodating, hotel location was very convenient, the price was very reasonable, the rooms were tolerable, never spotted any insects or bugs at any time. I would stay there again. ||Thank you for your hospitality.

Positive: The upgrades to the bathroom, the beds were comfortable and so were the pillows, luggage carriers, refrigerator, new microwave was given upon request for a long stay. Negative: Carpet flooring in room could use a deep cleaning, the pool and hot tub could use additional cleaning

I mainly picked this hotel for its location and proximity to the airport. Front desk / other staff provided adequate service. However my room was not clean. Stains (looked like blood) on bed sheets and stains all over the carpet as well, marks/scuffs all over the walls and on the desk and drawers. I don’t know what was going on with my smoke detector but there was a scrunchie holding plastic over it when i arrived. The bed was made and i had “fresh” towels upon checking in so i know the room was “serviced” but i could tell it was not cleaned. I could see dust on the bathroom shelves showing no one had wiped them down in addition to all the other things mentioned as well. Also found someones hair all over the carpet so i don’t think so much as a vacuum was run. Just further confirmed to me

Let’s start with the cost for breakfast. I’ve never stayed at a hotel and breakfast cost. Secondly, the elevator that’s right next to my room is down and just because you see a slide on their website it does not work. It’s been down for years or at least thats what front desk said. and now I have to wait 15 to 20 minutes for the shower water to get even warm. Because I use my money that I work for I was very dissatisfied!! this hotel is great for a one night day. What a recommended for a getaway. Hope my review helps.