CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Had a wonderful stay Saturday night at the Grand Rapids location. Service checking in was amazing. Very friendly staff and unique rooms. For the negative, which has nothing against the Hotel, is parking and fee's. Customers need to be made aware that current parking at the Monroe ramp behind the hotel is 24.00 for 8+ hours but will reset at 4am. So for overnight, it will charge you $48.00 and hotel does not validate or comp parking. This was disappointing to go down town Grand Rapids for an overnight stay and have to essentially pay the parking rate for 2 nights when only staying one. This will definitely be a decision maker if we ever decide to do it again.

City Flats is a modern refuge with walkable access to everything downtown - unique coffee houses, breweries, restaurants, and the riverwalk. We were traveling on business and added a couple days just to enjoy with friends. This place was so adaptable to our needs: I was able to sneak up to the gym while my partner caught a bit of extra rest, the generous bath with separate water closet made it easy for a couple to share the grooming space. We chose a city view queen room, and it was perfect: the thoughtfully designed foyer as you enter the room enabled removal of shoes at the door, with coat hooks and a console table and a place for shoes and luggage out of the way. There was even enough desk space for two side by side. We loved the convenience of the 1-cup in room coffee maker to he

Went to GR for The Lumineers concert for my wife’s birthday. Booked a room for her birthday and received a confirmation back. Called immediately to request a King and was told it was confirmed as such. Arrived at 4:45PM to a closet sized room with a queen bed. Immediately went back downstairs and spoke with “Clay” and was told they were fully booked for the evening and couldn’t switch us even over 20 individuals had yet to check in. Clay informed me rooms were predetermined and couldn’t move us. Gave me the managers email to contact, I was told “good luck” getting a hold of her. It’s been 5 days and have heard nothing. Stay away, dirty, horrible service and the worst mattress we have slept on in years!

This is a cute Hotel. Loved their customer service. They were very helpful and super nice. One thing room was a little dusty but over all.sheets were clean and bed was absolutely perfect. Sadly my stay was on the days their kitchen was closed. I have nothing to report. If I am in GR again I absolutely stay there again.

I visited Grand Rapids for a solo retreat, seeking a comfortable place with the flexibility for remote work. The accommodation offered both—my room was very comfortable, exactly the right size and space I needed, and the lobby bar/area was an excellent spot to work and get things done. Overall, it was a fantastic stay and experience! If I ever go back to GR, I'll be sure to stay here again. And a big shout-out to my guy Marx behind the bar. Great dude!