Sonesta ES Suites Atlanta Alpharetta North Point Mall

Positive: The rooms were clean and staff from the front desk was extremely courteous. We would definitely stay again. Negative: N/A

The room is a nice set up. We had the two bedroom 2 bath. The only issues I did have is that the iron didn’t work properly and the doors for some reason won’t stay “cracked”, like I didn’t want the doors completely shut but the bedroom and bathroom doors had to be shut completely or open all the way. Same with the shower door, it didn’t close all the way. Other than than it was a pleasant experience and the front desk staff were wonderful! Nice, professional, and attentive. I will definitely return if I have to.

There were several issues with our stay. 1. Parking fee. I don’t recall seeing that there would be a charge for parking. This isn’t downtown Atlanta, Los Angeles, Manhattan or Chicago. There’s no reason to charge for parking. Luckily the elevator was broken for our entire stay so the desk person waived our parking fee as a courtesy to make up for no elevator and a room on the 3rd floor. 2. Elevator broken. 3. Exterior locks on the building were not operational so anyone can enter the building. No security at all. 4. Our room lock was faulty, sometimes it opened sometimes it didn’t. 5. We requested extended checkout that I paid for but I was told they didn’t know if we could have it. I would’ve called down to check but that’s # 6. The phone in the room did not work. 7. Fireplace didn’t work

for the price, it’s solid. kitchen had everything — pots, pans, utensils, coffee maker, baking sheet, clean fridge, all that. room was clean and cozy. bathroom’s fine, just older and comes with shampoo, conditioner, body soap. no lotions or anything else. area felt safe, kind of like an apartment complex. parking is $6/night and there’s a $100 deposit that was returned the next day. short walking distance of restaurants, shopping, mall, and movies. staff was nice. outdoor pool, free breakfast, and even a water bowl in the lobby for pets. only weird thing was the hallway door not locking. overall, i’d stay again.

I gave it four stars because they're not doing a good job with maintenance. Dirty, banged up trash cans next to the doors, banged up doors. I was turned off by some of this at first. But once inside, the hallways and the room were really nice. Almost Marriott quality. But really, the people made the difference for me. From the desk person who checked us in, to the wonderful woman who checked us out, to Natasha who works the breakfast room. They kept turning lemons into lemonade. They were wonderful, pleasant, smiling, people who gave me amazing customer service. Thank you!