Sonder The Magnolia Apartments Back Bay

AVOID. DO. NOT. BOOK. Worst experience I've ever had with a "hotel" or vacation rental. There is no one available to support if you run into any issues. On the day of check in, when we were already in the air from Europe, they cancelled our reservation because we didn't provide an authorization that they only asked for the day of check in when we were already traveling. Upon arrival, we found two other people lingering outside the property who also had their reservations cancelled. No one works at the hotel and the only contact number goes to a central Sonder line. That central line has no authority to do anything. They only act as a middle man to the Magnolia management team who they can only get in touch with via chat. Predictably no one was answering that chat at 8:30pm. After 2 hours

Terrible experience! DO NOT BOOK HERE, you will be so disappointed. We booked the hotel and were so excited to try the Sonder brand, it’s by Marriott so we figured it had to be good. The room was for 4 people, we booked 5 nights. We got 4 towels, and 2 rolls of ultra thin toilet paper. It was so difficult to get any extra towels or toilet paper, one morning we literally had to use paper towels despite multiple requests through the app. We ended up having to take toilet paper from the cleaning lady in the hallway. When she saw us she was alarmed and said “oh no, I can’t give you any of this they count everything and they are constantly watching us… she seemed afraid”. The bathroom was not throughly clean, there was a leak under the bathroom, when I notified management through the app, they

I recently stayed at Sonder The Magnolia Apartments Back Bay and was underwhelmed by the experience. The apartment is located on the fourth floor of a walk-up building with no elevator, which was quite inconvenient, especially with luggage. The unit faced an alley, offering no view. It felt claustrophobic. ||While the location on Newbury Street is excellent, the apartment itself felt average at best. The furnishings were basic, and the overall value did not match the high price point. I hesitated to sit on the couch - it looked like it might break and who knows if it is clean. In hindsight, a traditional hotel would have provided better amenities and comfort for a similar cost.||Unless you’re specifically seeking an apartment-style stay and are prepared for the stairs and alley-facing roo

My trip to Boston from Hawaii was ruined because my reservation was cancelled as I was checking in!! No person to talk to, no manager there, its all thru apps and online chat services. The message I received was we regret to inform you we are no longer partners with Marriott Bonvoy, your reservation has been cancelled. But there was no refund! They also kept my money. Who terminates a contract on a Sunday?? So now im left scrambling during the Holiday season where prices have now doubled!!

Magnolia earns an extra star for its fantastic location right in the I haven’t really got any cucumber cucumber for you. I like to stroke you if you want I can stroke you a little bit you’re quite brave aren’t you? You’re not scared like rabbits go around centre of things on charming Newbury Street within easy walk of an excellent coffee shop (Bittersweet), many restaurant options and shops galore. The apartment itself was ok: for a family of four it was a bit too cozy, with little seating space apart from the (rather uncomfortable) sofa bed and quite a small bathroom. Views from our apartment were over the roofs and air conditioning units to the rear. Excellent large screen smart TV. Loses a star because of avoidable hassles with Sonder: rather than just take a credit card imprint as