Sleep Inn & Suites at Concord Mills

This was the worst hotel. I’ve stayed at in a long time. Right from the beginning at check-in, the receptionist was so nasty. Her attitude was disgusting absolutely terrible. I have nothing nice to say about her. The petite Caucasian woman with the Bob haircut and the glasses. She was the worst of them. All most of them had nasty attitudes, with the exception of the African-American woman, she was okay You could tell that she was just going through the motions and just there to earn a paycheck. Me and my sibling was there for a funeral and I couldn’t even rest in peace. I would never recommend this hotel for anybody to stay at. They didn’t clean the room. I watched the housekeeper open our door and wait until we leave and close the door. We came back 10 minutes later. Everything was still

We have been staying here for the same weekend for the past 15 years. This is the first time the breakfast was lacking in that there were so many people and it was not replenished in a timely manner. Never got any of the sausage or eggs which is usually very good. The line to make waffles (always were very good) was too long and on the last day all the syrup was gone. Not sure if the guests were just extra greedy this weekend because I did see some very stacked up plates

The breakfast every day was very good. The house keeping didn't clean rooms everyday and had trash can full but the towels were replaced daily. Lot of noise in hallway and kept hitting a loose tile under the carpet every day. The area was saturated with other well known hotel chains. The room was clean when we checked in but the bed mattress was on a platform that was slick so if you leaned against mattress it would move across. Heard the highway traffic the whole time.

The receptionist was very nice and accommodating, but unfortunately that’s where the positives end. The hotel itself is quite dated, and the cleanliness of the room was unacceptable. The chair in the room was absolutely filthy, covered in what appeared to be dried white stains that clearly hadn’t been cleaned. Even worse, there were old blood stains on the sheer curtains — completely unacceptable for any guest room. Because of this experience, I will never stay at this hotel chain again.

Nice hotel except for the fact that some rooms are smoking permitted, so you smell the smoke walking through the hallway. The rooms are decent, nothing fancy, but has everything you need while traveling, including an in room coffee machine and a blow dryer. Since smoke rises, management should make the top floor smoking only, so that way, for the people who don't smoke and are bothered by smoke, they won't be as affected by the smoke when walking through the hotel.