Seaport Hotel Boston

I originally posted an angry review with 2/5 stars due to reserving a king size room and being placed in a two bed, but this morning I went back to the front and they not only moved me to a king, but also thoughtfully explained what the original issue was with why I was not reserved the room the first night. I admit that I did not understand the nature of the reservation of king sized rooms and now that I understand, I am changing my review to reflect the service that I was provided. The staff were kind and responsive to my frustrations and I appreciate their willingness to work with me. Thank you front desk at Seaport, and thank you to the valet team because they're always on point.

What a lovely hotel! We came from another hotel, in Copley, that was not great. The Seaport Hotel welcomed us with incredible warmth and beautiful smiles. Our room was very clean with a gorge view of the harbor! Visited the pool and gym, both are acceptable. The pool area is a little bit cramped, but plenty of water for a few laps. The gym is well stocked and very clean! Above and beyond is the staff, shout out to Steve the valet, he was a sight for sore eyes, with a very gracious welcome! We will definitely stay here again, the area is unbeatable!

Second time at this hotel and continue to be impressed with their exceptional hospitality from valet to check in and baggage services, staff are invested in guest experience. We needed assistance navigating the valet entrance and the attendants gave my husband directions very patiently. Our kids were greeted with a smile and welcome bags which helped pass the time while we waited. Our suite was beautiful, spacious and clean as was the spa area. It’s clear lots of care is taken in selecting the right personnel to represent their brand.

Positive: Room was comfortable Negative: Yes the band music kept us awake we were on the floor above the plaza where the music was playing

You can't beat the service! My boyfriend & I went for Valentine's weekend this year, to the Snowport in the winter, and for a weekend in the fall and the staff have recognized us and treated us with kindness each time we've returned. Valet is always quick and efficient. We had a line of 20+ people when checking in yesterday and the line went so quick despite only two ladies working the front desk. The restaurant inside is great! My son loved the pool.