Rose Garden Inn - San Jose Airport

I never had a bad experience in this motel. Through the years. And different managements. Till today. My home burned down. I'm traumatized. The smug little snot nosed desk clerk. Kept my $100 deposit because of a stain on the bath mat. And apple juice on pillow case. That's all the money I had left. Everything I owned is gone. And the heartless little punk. Wants to be smug over a worn out bath matt? I'm going to do what I can to boycott the place. And more

For the price, it was very nice. Family run, very nice people. Room was clean and quiet with fridge and microwave. Wifi worked good. Beds were comfortable abd we slept well. Convenient location with a good Columbian restaurant downstairs that was open late (a little meaty for me but the elder I was traveling with loved it). The one drawback for us was the stairs. We had way too much baggage and getting it all to the room was crazy. I would say that this is an excellent stay for able bodied meat eating people who travel light lol.

We stayed here for two nights. When we returned to our room on the second night around 5:00 pm, it was still dirty and had not been cleaned at all. We went to the front desk and were told that the cleaning staff was still at lunch and that it would take about two hours to clean the room. This was very frustrating, especially since we had left the room at 9:00 am, which gave them plenty of time to clean it. We had never experienced anything like this before. The staff did not apologize or offer a solution. We had to ask for a different room ourselves instead of them offering one. Overall, the lack of professionalism and poor service made our stay disappointing. I would not recommend this hotel

Positive: Nothing Negative: No hot water plug to phone missing TV won't work extremely disappointed and dissatisfied

Well lets just say they are eager to get your booking. I was told at check in "NO PARTIES or LOUD NOISES WILL BE ACCEPTED", I took it anyway, it was the only room in town with a jacuzzi tub. My husband , while walking in the room barefoot was stuck with a sewing needle in the toe, at further inspection he found 8 more needles. no one was at the desk to complain to. The room itself was ok (just the basics), no clothes rack to hang clothes, the walls are very thin and you can hear everything. The jacuzzi had all of its knobs gone, lighting everywhere was very dim and the worst of all...... I used a towel to stop bleeding from a bloody nose (high blood pressure) and it had may 6 drops on it, THEY CHARGED ME $60.00 FOR A TOWEL. I strongly advise you to rethink booking a room at the ROSE GARDEN