Residence Inn by Marriott Pleasanton

We were not pleased with the customer services ce. The young lady at the front desk who accepted our booking was very polite, however she was not forthcoming about the condition on our room. After receiving the key to our room, we enter into the a room temperature of 80 degrees, we lowered the thermostat to 73 and it would not hold. We contacted the front desk and was told that the air conditioning was broken and they would send a technician with a portable air conditioner. When asked to be relocated we were advised that the hotel was booked. The wait time for the portable to include the setup was over an hour. |We were disappointed in the communication it appears that the guest comfort is not of importance. No compensation or apology was provided. I will take the apology back, her

Positive: nice studio with kitchen, front desk staff, free breakfast, free parking, quiet Negative: The Kleenex box in my room was almost empty when I asked housekeeping for one. She said there was no more

MY HONEST REVIEW: I feel bad leaving a bad review when there are so many good reviews but i cant see this being a 4 star room, i check many sites and they state this is a 4 star, no way. The bed mattress is the thinnest and most uncomfortable i have ever slept on in any hotel, you feel the metal in your back, the air condition and heater is so loud and noisy it shakes the whole room every 20-30 minutes feels like a semi truck passed by, hallways smell like pot, and after checking in extremely hard to find your room because the buildings are not mark & Joy at the front desk wasn't helpful nor joyful, this is a 3 star room and should rent for $100 per night if not you will get a better deal elsewhere, The manager was nice,

I stay here 2 weeks a month. It's close to the interstate, close to shopping, and to food. I've learned to get a room on the courtyard each time as the noise is at a minimum. Staff is first rate. Breakfast buffet 😋 The rooms have enough of a kitchen that I don't go out to eat every night. Pool and hot tub are good during the summer.

Great condition, well maintained. Cleaning staff did not always get things right but were quick to respond when pointed out. Front desk very on top of things. Breakfast and happy hour we're both good services. Would definitely stay here again. Parking was good and secure. Quiet area without retail traffic. Surrounded by corporate offices.