Best Western Plus Pleasanton Inn

Laleeka Murray at the Best Western in Pleasanton, CA made our stay genuinely better from start to finish. The moment we walked in to check in, she greeted us with a warm, sincere smile and a welcoming energy that instantly put us at ease. You can tell she truly enjoys helping people—her loving disposition and positive attitude felt natural, not forced, and it set the tone for our entire stay. What impressed me even more was seeing that same brightness a few days later when we checked out early in the morning. Even at that hour, Laleeka was cheerful, attentive, and kind, making the whole process smooth and pleasant. She has a rare way of making guests feel seen and cared for. If you’re staying at this hotel, I hope you get the chance to interact with her—she’s a standout and a big reason w

Let's just say that when I checked in they offered me the "quiet room." Hwy noise is a guarantee and the traditional thin walls of any hotel is going to lend to the added noise of any passerby and neighbors that are not quite aware that they aren't the only ones in the hotel. The bedside ear plugs that greeted me when I got to my room let me know that this might indeed be the quiet room, and that they pretty much just give up on dealing with the noise. Noise aside, I was disappointed to still see the tiny bottles in the room at a best western plus. I cant stand those things and much prefer the hotelsnwith the mounted dispensers.

Excellent location, Starbucks and Dennys along with 6 Fast food restaurants within 1/4 miles. BART Station is within a short walking distance. Hotel is adjacent to the freeway, new Double Pane Windows and 1st floor rooms are quite compared to the upper floor. The breakfast service is outstanding, this time I tried the waffle setup and was very impressed. A lot of contractors from the Central Valley and they told me how security patrolling of the parking lot allows them to park work trucks and vans loaded with tools without in incidences. I will stay here every time I have a Dr's appointment in the tri-vally.

It's a convenient location, but this Best Western property doesn't have much else going for it. Given its convenient location at the intersection of the freeways, it isn't quiet. They were kind enough to place one pair of earplugs in the room if you wanted to subdue the noise. If you're going to use the fitness room and the pool, you need a separate key for each of those, and that key will change every day; so you need to carry three key cards with you - don't get them mixed up. Probably the coldest air conditioner I've had, but it was also the loudest I think I've ever had. The room was clean, but aged. If it's a short stay and the location is good, it's okay .... but if I'm back in the area again, I'll look around at some other options.

Horrible experience. It was pouring rain outside with flooding in several locations. I arrived at the hotel and was informed check in was not for another 2 hours. I inquired if it was an availability issue or a policy issue and was told it was due to policy. The lack of attempt at resolution was astounding but that’s okay because I took my dollars right down the street to a much better location. Availability is one thing, but not doing an early check in during a storm just “because” is not a winning stance. Good luck