Four Points by Sheraton Pleasanton

My family and I recently stayed in this hotel. After checking out, we headed to SoCal. It was only when we reached SoCal that I realized that I forgot my apple watch inside the drawer in the room. I tried calling the hotel, specifically the “lost and found” but nobody was answering even though it was ringing all the time I was calling. So I messaged the Front Desk Manager, Ms. Rubeeka Shrestha, and let her know about my concern. She never replied to my email. I was supposed to do the guest satisfaction survey but I was waiting for her reply so it expired already. Also, I always book hotels on my bonvoy app as I trust the Marriott brand standard. But I got very disappointed with this one as they have no elevator. We came straight from the airport from a travel from another country so we had

I've stayed at numerous hotels across the country and in other countries for both business and pleasure, yet I have only written one other positive review. This should tell you how impressed I was with this hotel. However, to make it fair, I will discuss both the good and the limitations (I'm not saying the bad because I didn't think it was bad; it was just the reality). The good: 1) The grounds are not only gorgeous, they are also very soothing and tranquil. 2) The little patio space each room had was really nice and a way to enjoy the grounds with some privacy. 3) Being able to open the door to the patio allowed you to get fresh air in the room, which was really, really nice given that a lot of hotel rooms these days have windows that don't open. 4) The rooms were nice, clean, and spacio

The pool is heated which was nice, the housekeeper brought us towels immediately and the courtyard is beautiful. The only problem I had was that a housekeeper banged on our door and then opened it to come in at 9AM. Checkout is at 11AM and we had late checkout for 12PM. This was a huge safety concern as my 10 year old son was just coming out of the shower (he heard the knock & thought it might be me). When I called the front desk she just said “oh well sorry.” But other then that they stay was good.

Positive: Location. Easily accessible freeways & many restaurants very close by. Negative: We changed 3 rooms due to 1st rooom had non working AC & heat plus loose toilet seat, 2nd room had a water leakage from shower to the bedroom & the hotel staff made us move as it was non habitable room & the 3rd also had water leakage. Quite disappointing

DO NOT BOOK A HOTEL ROOM BLOCK HERE AND IT STINKS IN THERE. GO TO HYATT HOUSE INSTEAD. We initially chose Sheraton to get room blocks because Sheraton is known as a good hotel in any other location. A month before the date of check in, we were told that nobody booked the room blocks even though multiple people has confirmed that they booked it using their provided link. We then told them the names of people and number of rooms through email so they can add it. I thought that would have fixed the problem. The day of check-in, my family told me that they said that there was nobody on the room blocks and everyone's rooms were separated from each other (spread across multiple floors). They didnt offer or do anything to rectify the problem. It took them awhile to check people in and the place