Residence Inn by Marriott Cleveland Airport/Middleburg Heights

The location is about 10 minutes from the airport and they offer a free airport shuttle, but only from 3pm-11pm. Prior to 3pm one needs to arrange one's own transport. Check in was seamless, with a deposit taken, and reimbursed weeks later. The staff were incredibly helpful - Ben in particular, as well the driver who kindly took me on occassion to the venue of my business meetings. The studio was was spacious, clean, the bed was very comfortable, with clean linen. The bathroom was spacious, clean, warm water each day. The studio had a decent size kitchen, with crockery, cutlery, dishwasher, microwave, fridge. The wifi was excellent. Breakfast was included in the price and was served from 6am, 7am on the weekends. There was some fruit, yoghurts, breads, bagels, cereals, hot oats, and ho

We found this hotel to be exceptionally clean. They offered grab and go breakfast bags, which contained either a muffin or Danish, a nutrigrain bar and a bottle of water. It was so convenient to grab a bag as we were heading out for the day. The location was wonderful for our purpose of being in town. We have stayed at other nearby hotels on previous trips and found them run down and dated. The Residence offered spacious rooms that were well maintained. The few dealings that we had with staff were pleasant and friendly. We did not get an opportunity to use any of the other amenities. Overall, this place is excellent!

Stayed New Year’s Eve and was overall underwhelmed. The staff were not very welcoming. Pretty dry and no energy. The breakfast was less than impressive for this caliber of a hotel. I expect more. The mattress was the worse mattress I’ve slept on at any hotel. Lastly check out is at 11am. Why is someone knocking on my door at 10:12. Before I could come to the door with my children still sleeping off a long New Year morning the housekeeper came into my room. She apologized but this is UNACCEPTABLE. You can’t wait until 11 or clean the rooms of the guest that you’ve verified checkouts for??? The hotel was extremely clean and the rooms were spacious but I will not return.

This is NOT an airport hotel in the slightest. The room was fine but the lobby was filthy. The elevator smelled like vomit. And the “airport shuttle” hours really are 3pm to 11pm.Not joking. Who stays at a hotel for an afternoon/evening flight? It’s clear the staff get a lot of complaints as they snapped back at me when I said wait it’s not 3am to 11pm? And they don’t even let you keep your car at the parking lot. If you want real service look elsewhere.

Staff was awesome. We were driving from TX to NY with 2- 26 foot penske box truck (one with a car trailer. On of our group got thier eary and talked to the staff and they coordinated to get us parking very close to the hotel. I could not have been more impressed.