Crowne Plaza Cleveland Airport by IHG

Completely unacceptable experience at the Crowne Plaza Akron. I’ve been waiting over 40 minutes for the shuttle in 40° weather, and the lack of communication or accountability is astonishing. We’ve relied on countless hotel shuttles in the past — airports, resorts, events — and never once experienced this level of disorganization.||No updates, no urgency, no apology — just silence while guests are left standing outside. For a property that claims to prioritize service, this was a complete failure from top to bottom. If this is the standard for transportation and guest care, it’s hard to recommend this hotel to anyone expecting even basic professionalism.

Sadly we were very dissapointed with our stay at this property. The room door was constantly cracked and not fully shut. The dead bolt was broken on the door. The room had trash in it as well as candy rappers on the balcony. The room walls were stained. This hotel needs a complete refresh. The lobby constantly smelt bad. I was going to ask to move rooms but we were there with people right next to us and needed to stay close. Also none of the trash had trash bags in them and the ice bucket did not have an ice bag. I went to ask for one and was given a trash bag to use. This was not worth the money we spent to stay here.

I've stayed at this hotel before. But this time, Brian the front desk receptionist, had no clue on how to handle my reservation. I stated I have a CLC reservation and that is through Crew fax, apparently he needs the CLC card. It's a cardless reservation. He starts with that no one has called about my reservation. I have confirmation that it's booked. Never had this issue before. Second he states that can't accept CLC at the moment because parking. Parking? Half the lot is empty and what does that have to do with booking a room. Third, he states that the CLC didn't go through or that it's declined. He doesn't bother to check why or give me a reason. Nor does he offer another solution or form of payment I can use. He just states he can't book it. Then he continues to just not work with me,

When we checked into our first room someone had clearly crowbarred the lock open. The front desk lady was kind and got us a different room on a different floor. This room one bed was missing its topper and there was no hot water. Generally the hotel is not being kept up. Dirty corners, stains on the chair, elevators that don’t work. It’s a yikes for me. If you do come here the restaurant was great. Wonderful service and food.

I didn’t stay here just parked my car. That service was terrific. The driver was friendly and attentive, my car was safe in the lot and the ride to the airport was comfortable. When I returned, we were in the middle of a snowstorm. The driver dropped me off at my car and insisted that I get inside. Then he cleaned the whole car for me making sure that my windshield wipers were clean and my headlights were working. He was so very kind and it was a huge help. I will definitely park here again. The rates were very reasonable