Renaissance Portsmouth-Norfolk Waterfront Hotel

Very interesting stay at this hotel for my wife and myself. First, when we arrived we had to walk down a hall to the BACK of the hotel to check in (Who does this? They should be the smiling faces to greet you as soon as you enter.). Second, there is no valet parking, so if you have more than 1 or 2 bags you will be hoofing it to the BACK desk then back out front to unload your car. At least the parking garage is next door, but you still have to come down and recenter at the front door. Third, 2 of the 3 elevators feel or sound like they might fall apart at any moment (really squeaky doors and bad vibration noise). My wife only felt safe taking 1 certain elevator. Fourth, we put our bags down and go to put something on the nightstand and there are 2 panel on the headboard that are falling o

Room is always clean and well decorated when we visit. Great views of the river and city. Yes, you will see the shipyards and that’s ok to see our Nation’s Navy being maintained. Breakfast buffet is worth the cost or use free meal passes if you have Marriott status. Short walk into Old Town Portsmouth. Easy walk to the ferry for crossing the river into Norfolk downtown. Parking is plentiful and even fits large trucks in the garage.

In all my years of travel across the globe, it's the first time I've been given a dirty hotel room with the previous occupants unmade bed yet to be cleaned and most of the room filthy. There were drink spills on most of the tables, hair in the shower, only 1 towel etc. When I rang they said what do you want us to do. I took a bunch of photos cleaned everything I could & slept badly thanks to a group who literally were running in and out rooms til past 1.30am. Rang the desk in the morning & they knew nothing of it but said pls wait there, housekeeping on the way right now. They never came. When I went downstairs they said Oh lord, oh no, how awful... your room will be cleaned from top to bottom & thoroughly refreshed. Got back at 10pm & surprise surprise nothing not a single thing had bee

Positive: We have stayed here before and our experience was excellent. Room was cleaned in the past, this time the room service person knocked on the door handed us clean towels and some coffee, but didn't removed dirty towels or trash. Negative: See above

The rooms were HOT and the staff was not helpful at all. In fact they are so accustomed to the complaints about room temperature issues, the lies are believable. Sure the front desk will act like its the first time hearing of such a thing but infact, after looking on Google, this is a known issue. I was second in line to complain about our room and the couple ahead of me were doing the same thing. When I tell you I had to sleep with literally a wet towel on me just to get some sleep, I'm not lying. My 3 years old woke up so hot she threw up. I dont write reviews for fun, its a legit issue at this hotel and others should be warned. Attempting to call the front desk is also a joke. Every call made to the front desk was ignored. Two maintenance engineers came to look out our room and both cou