Raffles Boston

We booked two rooms as we were in town to celebrate our adult son's birthday. The adjoining rooms were luxurious, well-appointed, spotlessly clean, and the service was extraordinary. There were lovely personal touches like water bottles left on the night stand and treats delivered to the room while we were out for dinner. They even left birthday greetings in my son's room with thoughtful hand written notes on everything. We felt extremely well cared for the entire stay. I would recommend this hotel to anyone looking for a top tier experience and a bit of pampering. We look forward to staying there again.

Positive: Beautiful hotel with an excellent pool, spa, and restaurants. Negative: I was disappointed the hotel did nothing to acknowledge our 10 year anniversary, which is why we chose to stay at the hotel to begin with. I let the hotel staff know many times ahead of our stay we were celebrating a special occasion. They came up short.

My husband and I recently stayed at the Raffles for 3 nights and we loved every minute of it. From the moment we arrived, we were greeted with smiles, pleasantries and the utmost respect. The entire booking & check-in experience was seamless and pleasant, thanks to Alyssa in reservations who went above and beyond to ensure our room & floor preference were catered to. Our room was ready early for us upon our request, and every detail was well appointed. The rooms were pristine, without smelling like terrible cleaning chemicals, which I deeply appreciated because I’m very sensitive to smells. The turn down service every night was lovely. And the Butler team was so accommodating. We ate breakfast at the Long Bar each morning and it was perfect. Lots of gluten free options for me, and the food

We chose Raffles Boston to celebrate our anniversary, expecting a truly elevated, detail-driven luxury experience. Overall, our stay was exceptional, and the staff was consistently prompt, professional, and warm. Service requests were handled quickly, and the property itself is beautiful and thoughtfully designed. That said, at this price point, the details matter — and a few of them fell short of expectations. We were anticipating a more traditional Raffles-style butler experience, which did not materialize. While service was responsive, it lacked the proactive, anticipatory element typically associated with the brand. The spa facilities were lovely; however, the signature shower experience was not functioning during our visit, which was disappointing given that it is a highlighted feat

Every staff member went above and beyond to make us feel like family. We had no reservation, but we’re extremely well Taken care of. It was hard to leave. Facilities were top notch, truly one of the best luxury city hotels in the world.