Radisson Hotel El Paso Airport

I recently booked a room on 2/14, the check in time was delayed by an hour and when we finally did get to the room we went out. After arriving back at the hotel we noticed the AC was not working in our suite room and when we mentioned it to the front desk lady she was very rude. She said she was going to send someone up, and then when asked to send someone up she stated that nobody was there to go up so we asked her who was she going to send up originally and she sent the bell man. He couldn’t do anything about it so they downgraded our suite to a regular room and said the rate would stay the same even though we paid extra for a suite room. I understand it was a busy weekend and rooms were booked but why am i paying suite price for a regular room.

Rooms have been great. Only issue has always been with WiFi, every single time I stay. It is always slow or dropping signal. So if you need it for video calls or any online work during your stay, then I recommend you go to a different hotel. However, everything else was great.

Radisson Hotel El Paso Airport is a Fabulous experience. The service is the best I've ever seen and I've done a lot of business and personal travel. First, El Paso is the friendliest place on earth and the Radisson El Paso does not disappoint. The staff are on top of everything: can answer questions, can assist with things big and small. I left my cell phone by accident and the staff collected it, kept it safe and FedEx'ed it to me! I've never seen such honest, competent and helpful staff! Then, the hotel per se is extremely comfortable. The rooms are literally perfect!! Clean, comfortable, and enjoyable. Radisson El Paso is the best stay you could hope for!

I am writing to formally express my dissatisfaction with the experience my family and I have had during our stay at your hotel. Upon arrival, we were assigned to room 177. That same night, we discovered that the microwave was not working and the coffee maker was also not functioning. At approximately 10:00 PM, I called the front desk to report both issues. I was told that someone from maintenance would be sent to the room. After waiting 25 minutes, no one arrived. I called the front desk again and was told that someone would come shortly. During that call, I also requested the bedding for the sofa bed. After an additional 20 minutes, still no one showed up. At that point, I had no choice but to go down to the front desk myself to pick up the sofa bed set. Only then was I informed that t

I was with my 86 year old mother and we stayed at the Radisson El Paso for her high school reunion. The hotel was the chosen hotel for the out of town guests to stay - unfortunately! We arrived after an early morning flight a bit after noon and they told us our room was ready and took the credit card and ID info and once we were all set to go the desk clerk told us it would be $47 dollars to get into the room early and that check in was at 2:30. I have never in my life been told that my room was ready and got all checked in to be told I had to pay to get into it early. I actually thought he was joking. I could understand if the room was not ready but it was. We told him we would rather go spend the money on lunch and we proceeded to go to their restaurant and spent two hours having lunch