Quality Inn & Suites Richardson-Dallas

My room wasn’t fully clean. There was trash in drawers. The staff wasn’t that friendly and didn’t seem to care as they all had headphones in watching movies and I shouldn’t have to repeat myself cause they had headphones in. The breakfast bar in the morning was the worst I’ve had at any hotel. There were waffles, but nothing for the waffles but syrup which is fine I guess, everything else was poorly executed as the eggs and sausage patties were cold sausage not fully cooked it looked like which i had to throw away. They were all the frozen microwaveable ones. They were out of juice in the morning also so they didn’t have anything to put out. I won’t be going back to that location.

We stayed here for about $10 cheaper per night then other hotels in the immediate area. I got sick for 3 days afterwards. Did I get sick because of this places poor cleaning practices? I don't know. If you like gambling, for the price of two MegaMillions tickets you can take the same bet and have a much better chance of winning though. If you're staying here to save a little money, don't. Spend a little more and have a much better experience. The difference in quality between this place and Holiday Inn is much, much greater than the price of Cheerios and an local grocery store version. Aside from the dead animal, hazardous/dangerous room conditions complete with at least two OSHA violations, and rude service, we were also charged for an additional two days stay. Can you say money per ni

It was overall average and I’m happy to what I have booked for the time I stayed here. Nothing to complain 🙂

I had a very disappointing experience. When I checked out this morning, I accidentally left my Apple MagSafe battery (worth around $100) in the room. I realized this shortly after reaching home and called the hotel around 10:57 AM. I was told they would check and get back to me since checkout was busy, but I never received a follow-up. I called again in the evening, and they allowed my friend to check the room. The item was not there. I also double-checked my bag and car, and it’s definitely not with me. The staff said they checked with housekeeping as well, but the answer was simply “no.” If it’s not with me, it could only have been left in the room. Mistakes happen—forgetting an item is human—but the lack of proper follow-up and accountability was frustrating. Once an item is gone, it

I had a very disappointing experience at this hotel. I paid for an extension of my stay on Saturday 01/03/2026, and the charge went through successfully. However, the hotel refused to honor the extension and offered no reasonable resolution. Being charged for a service that is not provided is unacceptable. This experience showed a lack of professionalism and customer care. I would advise future guests to be cautious. What made this situation worse was the manager’s refusal to complete a simple template required by the booking platform I used so I could receive a refund for the unused stay. This form was the only step needed to resolve the issue, yet the manager declined without providing a valid reason or alternative solution.