Hilton Garden Inn Dallas/Richardson

The stay leaves a positive impression almost immediately. The reception team were efficient, friendly, and genuinely attentive, which made the whole arrival feel smooth and reassuring. The room was impeccably clean and pleasantly quiet, breakfast was modest but clearly prepared with care, and the peaceful setting made it easy to sleep deeply and wake feeling restored. More than anything, the value is what lingers. The comfort and level of attention feel far above what the price suggests, making this an easy place to recommend and an even easier one to return to.

A great location right off the freeway. Unfortunately the elevators were both out of order. All ground floor rooms had been taken so we had to carry our stuff up to the second floor, no offer of help. You would think they would have kept some rooms aside for seniors and gold honors clients.||We sat at the bar and the bartender/server was one of the best. We had steak and it had to be the best I've had in a Hilton ever!!

Positive: Location is very close to UTD to visit our son going to college. Easy access to the school. New hotel, very clean a lot of sitting area in the lobby and outside. Indoor pool. Negative: It would be nice if the gym had more equipment but not to bad.

Dan at the front desk is truly outstanding—kind, knowledgeable, and consistently welcoming with a genuine smile. Check-in is always smooth and pleasant because of him. Charles in the bar/restaurant is equally amazing: upbeat, friendly, and great at recommending delicious dinner options. He also makes a fabulous drink and creates such a fun, warm vibe. They both make our stay feel like a treat every time. Also, the restaurant’s pork chop is absolutely out of this world—do not miss it!

This hotel is managed professionally and well-run, from the staff themselves to the room cleaniness and attention to details. The pool area is clean and enjoyable. The beds and pillows (normal size pillows for the win!) were comfy and relaxing. Overall a wonderful hotel to stay during your travels. Give yourself one less thing to worry about by staying here. In fact, I switched to this hotel after leaving a totally different one (different corporate ownership too) after only one night because of how bad our experience was. Hilton Garden Inn of Dallas/Richardson wasn't aware of this but they really helped changed the tone of the trip back to a better one for us just by being the type of hotel you're expecting, who actually care and want to achieve good customer relations. So thank you.