Hampton Inn & Suites Dallas/Richardson

I stayed at this Hampton Inn last Saturday, February 21st. The gym has two inoperable treadmills and the lock on my room door was broken. You could not lock your door. I received an email from Candace Johnson, the manager and she apologized about the treadmills and said they are being replaced. No signs. Also did not address the broken door. Anyone could come in your door if they had a key, which has happened before. I asked for points or a discount on the room, and have not had a response. I would not stay here again due to the safety issue and Hampton Inn not standing behind their 100% satisfaction guarantee. Not worth $135 I paid for the room. Go next door to Hilton Garden Inn and see if they are better.

Positive: Breakfast was pretty decent. Negative: My room had a slight wet carpet smell, could use some air freshing.

My impressions 1 Outside is clean, well maintained 2 Common spaces all look current and in good shape 3 Fitness center didn't use but looks spacious, I chose to go on a run in the nearby park which is fantastic and easy to run to from the hotel and really the top reason for selecting this property 4 Room: this is where opportunity exists, carpet looks like very old Hampton Inn, desk was missing outlets for laptop or phone ( literally missing as a hole was present where the outlets were once installed), bathroom had some messy caulking at the base of the shower and it appears a leak over time has caused the wallpaper to wrinkle up TV was good, current model good interface Hope this helps you make a decision for your stay in this area

The amenities at Element Dallas Richardson were truly top-notch. I especially appreciated the 24-hour coffee and refreshing water available in the lobby—it was such a thoughtful touch. The live cooking station during breakfast was the highlight of our stay, offering fresh and delicious breakfast each morning.|Every member of the staff was incredibly accommodating and attentive to guests’ needs. Their professionalism and warmth really stood out. Special kudos to their General Manager, Janina, for leading such a fantastic team.|Overall, I had an amazing stay and would highly recommend this hotel to anyone visiting the area. I’m already looking forward to returning!

We had such a great stay at Elements Hotel in Richardson, Texas! The service was excellent — the staff were kind, professional, and always ready to assist.||The rooms are huge, more like mini-apartments than hotel rooms. Each has a big refrigerator, filtered faucet water, a dishwasher, and even pans and pots if you want to cook. The rooms are very clean, smell fresh, and have a big window that lets in so much light — I absolutely loved it. It’s easy to settle in and feel right at home.||Breakfast was another highlight — fresh, varied, and well-prepared.||What stood out most was the general manager, who truly goes beyond her role. She personally makes sure guests are well taken care of and that all needs are met. That kind of attention and care is rare and very much appreciated.||From the w