PGA National Resort

Extremely disappointing experience with PGA National Resort. We booked through Hotwire while intending to stay in Fort Lauderdale. As is typical with Hotwire, the hotel name is not revealed until after purchase. The moment we saw the hotel was not actually in Fort Lauderdale, we immediately called Hotwire — at 11:30 PM — literally within minutes of booking. Hotwire contacted the property, and PGA National Resort refused to authorize a refund. We then called the resort directly, hoping for basic courtesy and understanding. Instead, the staff was rude and dismissive. Their reasoning? That they “could have sold the room to someone else.” This was minutes after booking, late at night. The idea that they suffered any meaningful loss in that time frame is unrealistic. A luxury-branded resort

All-around disappointment. Service was poor. We didn’t golf at PGA, I’m sure that would’ve been a lovely part of the resort though. The room was very nice and spacious. We made a sushi reservations weeks prior with the concierge - and when it came time to our reservation, it was cancelled without our knowledge. Since it was omakase we couldn’t be sat, then went to the lobby bar and dealt with the attitude and poor service of the bartender there. No room service at 9pm. No one answered the phone about spa booking (tried 3x). The morning of our checkout, keys stopped working around 8:30am and after going down and up 2x - they STILL did not work (had to get a house keeper to open our door?). And finally, was charged TWICE (paid full upon booking, then charged fully again upon departure). The

Don't waste your money. Find another resort in the area. The Butcher's Club is so overrated. We had slow service, bad food, and we will never eat there again. The Palmer course is a glorified municipal course. Play a public course instead. The staff there doesn't seem to care at all. The Champion course is really nice. If you are in the area, this is a nice course. Ask for Frank, our caddy, and he will make it a great experience. This place was a huge disappointment and we won't be back.

Positive: The amenities are amazing. The staff is kind and accommodating. The rooms are lovely but in need of a facelift. Negative: No, other than it is time to update the rooms.

Room: nice, comfortable. Great balcony. Nice bathroom and shower. Pillows are terrible. Cheap foam. Linens, not bad. Bed, pretty good bit a bit saggy. Service: There is no warm welcoming feeling from this place, from manager to bar staff. Everyone acts like I’m bothering them, and I saw this attitude from the front desk manager to staff and guests. The manager snapped at staff and guests twice in a few minutes’ period. He acts stressed, rigid and far from making guests feel welcome. A bit too important to actually welcome guests. The bar staff is bothered by asking for a drink or placing another food order. They get an automatic 20 percent on every check, so why put in the effort? We finally walked away after not getting any service whatsoever. They need to replace the 2 bartenders with