Pennyweight Hotel Boston, Curio Collection by Hilton

Stayed a night. Building was historical and lounge was spacious and well decorated. Rooms were decently designed but beds were soft. Bathroom was good. Location very good. Service however was poor. Part of the Hilton group but staff came across indifferent and inattentive. Recruitment may be a challenge or training is lacking but Boston hotel service averaged much better than this. Staff were more keen to use their phones than looking to be of service to guests.

Positive: The ambiance, the staff, the cleanliness and the shower! Negative: The restaurant/bar. Too limited

Recently stayed here for a birthday trip with my s/o. It looked good from a far but once you get up close you can see how much of a mess it is. First of all, the employees need some serious customer service training. We were hardly greeted, let alone given directions to our room. It felt like the employees were all high schoolers/college students. They would even hang out at the bar during their shift. The room was okay but uncomfortable bed/pillow, heat didn’t work, and the bathroom door is a slide door (doesn’t close) which may bother some people and I wish I knew prior. You get charged a location fee for being “in TD Garden”, however TD Garden was a bit of a walk away so it was strange to us. However, no complaints about the location. Overall, we will never go back to this hotel and

The hotel room is fine, though small. I rented it because of the ease of access to locations of interest. Unfortunately, the fan coil unit or distributed heat pump on the ceiling would not cool at all. In fact, the hotel reset the control panel (Ecosmart) once after I complained that it was 80F in the room with a cooling call for 65F. The reset brought it down to 76F. I went to sleep (sort of) and woke up to find that the fan coil was pushing hot air and the room was approaching 90F. The night attendant could not do anything, since they did not know how to reset the Telkonet garbage controls. I checked the airfilter and it was filthy. No matter how many times I turned the thermostat on or off it would start with a fan, the switch to blowing further hot air. I finally resorted to leaving th

Just like many other reviews, the major issue with this hotel is the service. Arrived at the hotel around 8PM and waited about 20 minutes along with other guests waiting to check in. Additionally, the receptionist was never willing to help or answer questions (asked if I can get help with extending my stay but was told to make the extension through the app or call Hilton customer service). $30 resort fee for two bottles of soda and water. The room was clean but there was this sewage/gas smell constantly coming out from the bathroom. Not the worst hotel I've ever stayed at. However, for those reasons above, I would not recommend this hotel to others.