Palihotel Hollywood

Me and my wife stayed here whilst on a holiday to LA for our 1 year wedding anniversary. Pali were very kind in giving us a room upgrade and a little bottle of champagne. The hotel: Location is GREAT. Next door is an In an’ Out Burger, 7Eleven, and it’s right next to the Walk of Fame, public transport and a lot of tourist attractions. This was easily the best part of the hotel, in a great location an absolutely no complaints about that. The hotel room itself was quite nice, the shower was great and the access to TV was also good for night times. The room was quite spacious, but this could be due to the upgrade. HOWEVER, I do have to stress this. The room has a little cupboard and a fridge with snacks and drinks which are RIDICULOUSLY priced. A Kit Kat was $5! I think it’s stupid to have

Most importantly, the customer service was most memorable. It was truly an incredible experience. I was greeted so kind from the start of my stay till the very end. The front desk agent assisted me each and every time I needed assistance. I was cared for here, I truly appreciate this establishment and the standard that is set.|Please note Javier was the front desk agent that continuously checked in on me. I’m grateful, thank you.

The aesthetic of the hotel is about as good as it gets. service was average, we requested for housekeeping everyday and they failed to come on the first day. We asked for an iron as the one in our room didn’t work. They brought us an iron however they later went into our room and took it out without notifying us and failed to re replace the one that wasn’t working. My husband spoke to 4 different people the next day just to get another. Our room was dusty and the shower had mould. I feel like they don’t meet the general requirements for cleaning. $35USD with fee a day parking on-top of destination fee and whatever you’ve already paid to stay at their property. Disappointed with out stay and wouldn’t recommend…

Parts of this hotel were lovely, whereas others were slightly shabby (fixtures falling off the walls, various holes in the walls around the room) the pool area and decor around that was very nice and the bed was very comfy. I’d accidentally booked an extra night in the hotel which I hadn’t needed and when I asked the front desk they told me I’d need to change it through the website I booked through, when I contacted that website they told me to speak to the front desk, in the end I gave up and just checked out a day early, I felt like the front desk could’ve made more of an effort to help me on this. The elevator was out of order meaning I had to haul my heavy suitcase up several flights on stairs with no offer of assistance. When I arrived back home to the UK I noticed I’d been charged

Was given a room that still had the previous tenants' possessions and trash strewn about the room. Tried to use the room phone several times, but never picked up on the other end. Ordered a taxi for 6 am at the front desk, come time for pick up, no taxi was ordered. Replacement came swiftly, but still late. Good cafe and atmosphere.